Invalid MFA Codes

Mark_R
Mark_R Member Posts: 2 ✭
in Payroll Premier

Hi,

We use Payroll Premier and I tried accessing Reckon GovConnect today to upload our most recent STP report.

I use Google Authenticator for MFA and it usually works fine, but this time the code from the app was invalid. I tried numerous codes, but none worked.

To resolve this, I revoked my MFA access using my recovery code so I could try to reset MFA and reestablish access...but during the setup process, after scanning the QR code provided, all codes provided by the app are invalid again. This means I can't even set up MFA again.

Can you please assist? I do not want to set up SMS MFA.

Thanks,

Mark

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @Mark_R

    Check out the info in this section of our help guide HERE, it should help get this resolved but let me know how you get on.

    Reckon Logo - Signature.png
  • Mark_R
    Mark_R Member Posts: 2 ✭

    Worked a charm, thanks Rav!

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