Share prices not updating since Reckon Accounts Personal Plus 2021 licence went live.

Pierre

I upgraded my Personal Plus 2020 licence to the Personal Plus 2021. The new licence came in force on 11/02/21 and since then the online updates (I only have AUS shares) are not working. I called Reckon on the phone to check the status of the licence and that I have the correct installation key - all OK including the on-line services licence. I also checked the update settings to ensure that the selected codes are correctly ticked - all OK. My internet connection is all OK. Can I please get assistance to solve this issue. Thanks in advance.

GerryWinter

I should be able to fix it, call me tomorrow afternoon.

Pierre

Thanks Gerry. I am in Sydney. What time window suits you best?

GerryWinter

Around 6.00pm your time

GerryWinter

call me now if you wish

Pierre

Sorry, I missed your message because I wasn't online. I will call at 6pm if that is still ok.

Pierre

Gerry, thanks for your assistance. Problem solved!