Migration from STP App

FionaBennett
FionaBennett Member Posts: 4 Novice Member Novice Member
edited January 2024 in Reckon Payroll

I have downloaded the new app and when i try to migrate it tells me abn number is already registered

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager

    Hi @FionaBennett

    Can I grab the ABN that you're trying to migrate from the STP app and I'll check out what's happening with this one.

  • FionaBennett
    FionaBennett Member Posts: 4 Novice Member Novice Member

    My ABN is 51486123455

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager

    Thanks @FionaBennett

    Can you please give the migration another go now and let me know if its successful for you.

    Cheers

  • FionaBennett
    FionaBennett Member Posts: 4 Novice Member Novice Member

    Hi Rav,

    I tried again and still received the message my abn already registered

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager

    Ok, i've made a small change on my end for your account. This time can you please follow the steps below -


    • Close the Payroll App in full ie. swipe it away from any other running apps on your phone.
    • Head over to https://payroll.reckon.com/ (preferably on a PC) and sign in with the email address you use to login to the STP app.
    • Follow the prompts to migrate. It will follow the same flow as the migration process on the phone app.
    • Once the migration has completed, just login to the Payroll App to access the account.


    That should work but either way let me know how you get on.

  • FionaBennett
    FionaBennett Member Posts: 4 Novice Member Novice Member

    Thank you Rav, that process has worked and the migration is finally completed.

    Thank you for your assistance today.

  • Tala
    Tala Member Posts: 3 Novice Member Novice Member

    Hi Rav - I am having the same problem/message when I try to migrate - ABN 96296288644

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager

    Hi @Tala

    Can you please try the migration again when you have a chance.

    Let me know if you still have trouble.

    Cheers

  • Tala
    Tala Member Posts: 3 Novice Member Novice Member

    Thank you Rav - Just tried again and now new error message 'Failed to create gov connect subscription'

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,664 Reckon Community Manager Community Manager

    Sorry to hear that @Tala

    Can you please try going through the process outlined below as well when you're able to and let me know if that does the trick for you.

    • Close the Payroll App in full ie. swipe it away from any other running apps on your phone.
    • Head over to https://payroll.reckon.com/ (preferably on a PC) and sign in with the email address you use to login to the STP app.
    • Follow the prompts to migrate. It will follow the same flow as the migration process on the phone app.
    • Once the migration has completed, just login to the Payroll App to access the account.


  • Tala
    Tala Member Posts: 3 Novice Member Novice Member

    @Rav IT WORKED! You are wonderful - thank you for your assistance!

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