Migration from STP App

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FionaBennett
FionaBennett Member Posts: 4 ✭
edited January 3 in Reckon Payroll 🚀

I have downloaded the new app and when i try to migrate it tells me abn number is already registered

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,447 Community Manager Community Manager
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    Hi @FionaBennett

    Can I grab the ABN that you're trying to migrate from the STP app and I'll check out what's happening with this one.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • FionaBennett
    FionaBennett Member Posts: 4 ✭
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    My ABN is 51486123455

    Thanks

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,447 Community Manager Community Manager
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    Thanks @FionaBennett

    Can you please give the migration another go now and let me know if its successful for you.

    Cheers

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • FionaBennett
    FionaBennett Member Posts: 4 ✭
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    Hi Rav,

    I tried again and still received the message my abn already registered

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,447 Community Manager Community Manager
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    Ok, i've made a small change on my end for your account. This time can you please follow the steps below -


    • Close the Payroll App in full ie. swipe it away from any other running apps on your phone.
    • Head over to https://payroll.reckon.com/ (preferably on a PC) and sign in with the email address you use to login to the STP app.
    • Follow the prompts to migrate. It will follow the same flow as the migration process on the phone app.
    • Once the migration has completed, just login to the Payroll App to access the account.


    That should work but either way let me know how you get on.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • FionaBennett
    FionaBennett Member Posts: 4 ✭
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    Thank you Rav, that process has worked and the migration is finally completed.

    Thank you for your assistance today.

  • Tala
    Tala Member Posts: 3 ✭
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    Hi Rav - I am having the same problem/message when I try to migrate - ABN 96296288644

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,447 Community Manager Community Manager
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    Hi @Tala

    Can you please try the migration again when you have a chance.

    Let me know if you still have trouble.

    Cheers

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Tala
    Tala Member Posts: 3 ✭
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    Thank you Rav - Just tried again and now new error message 'Failed to create gov connect subscription'

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,447 Community Manager Community Manager
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    Sorry to hear that @Tala

    Can you please try going through the process outlined below as well when you're able to and let me know if that does the trick for you.

    • Close the Payroll App in full ie. swipe it away from any other running apps on your phone.
    • Head over to https://payroll.reckon.com/ (preferably on a PC) and sign in with the email address you use to login to the STP app.
    • Follow the prompts to migrate. It will follow the same flow as the migration process on the phone app.
    • Once the migration has completed, just login to the Payroll App to access the account.


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Tala
    Tala Member Posts: 3 ✭
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    @Rav IT WORKED! You are wonderful - thank you for your assistance!

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