My company file will not open today

melissa0377
melissa0377 Member Posts: 3 Novice Member Novice Member
in Accounts Hosted

No errors, just this screen. It was functioning fine yesterday.

image.png


Best Answer

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,918 Reckon Community Manager Community Manager
    Answer ✓

    Hmmm ok that sounds a bit strange. At this point I think I think it might be best to give our technical support team a call so we can get a technician to take a look at what's causing this.

    Can you please give us a call on 1300 799 150 when you have a chance.

Answers

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,908 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert

    Try logging off Remote Sessions (via the Control Panel on the previous screen)

    If that doesn’t work, try using a different browser.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • melissa0377
    melissa0377 Member Posts: 3 Novice Member Novice Member

    Thank you for your answer. I have tried logging off Remote Sessions via Control Panel.

    I have tried opening in Chrome and Edge, do you have a recommended brower please?

  • Rav
    Rav Administrator, Reckon Staff Posts: 13,918 Reckon Community Manager Community Manager
    edited September 2021

    Hi @melissa0377

    Can you click on File ➡️ Open or Restore Company ➡️ Open a Company file (.QBW) ➡️ and then find your file from its saved location and select it.

    Does it open?


    In terms of browser selection, while we recommend Google Chrome and/or Firefox it comes down to personal preference.

  • melissa0377
    melissa0377 Member Posts: 3 Novice Member Novice Member

    Hi Rav,

    If I click on File, it freezes, and is 'Not Responding'. I have now tried Firefox with the same result.

  • GerryWinter
    GerryWinter Accredited Partner Posts: 1,458 Personal Range Elite Expert Personal Range Expert

    Try This, When it asks to open Company create a new company and see what happens with it.

    Gerry id 6376

    Gerhard Winter

    Ph. 0418907140

    Reckon Store Next Door

    "Always at your Service"

    Email: gwinter0808@gmail.com

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