My company file will not open today
No errors, just this screen. It was functioning fine yesterday.
Best Answer
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Hmmm ok that sounds a bit strange. At this point I think I think it might be best to give our technical support team a call so we can get a technician to take a look at what's causing this.
Can you please give us a call on 1300 799 150 when you have a chance.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Answers
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Try logging off Remote Sessions (via the Control Panel on the previous screen)
If that doesn’t work, try using a different browser.
Shaz Hughes Dip(Fin) ACQ NSW, MICB
*** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***
* Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *
Accounted 4 Bookkeeping Services
Ballajura, WA
(NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
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Thank you for your answer. I have tried logging off Remote Sessions via Control Panel.
I have tried opening in Chrome and Edge, do you have a recommended brower please?
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Hi @melissa0377
Can you click on File ➡️ Open or Restore Company ➡️ Open a Company file (.QBW) ➡️ and then find your file from its saved location and select it.
Does it open?
In terms of browser selection, while we recommend Google Chrome and/or Firefox it comes down to personal preference.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav,
If I click on File, it freezes, and is 'Not Responding'. I have now tried Firefox with the same result.
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Try This, When it asks to open Company create a new company and see what happens with it.
Gerry id 6376
Gerhard Winter
Ph. +61 0418907140
Reckon Store Next Door
"Always at your Service"
Email: gwinter0808@gmail.com
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