Cant get in to Hosted NZ 2022

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Zappy
Zappy Accredited Partner Posts: 5,338 Accredited Partner Accredited Partner
in Accounts Hosted

Every time I log in to hsoted NZ it launches 2021. I need to get in to hosted 2022

I have tried a different browser. I have also flushed the cache

Rav, is something broken?


Can ANYONE help me


Please and thank you

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  • Acctd4
    Acctd4 Accredited Partner Posts: 3,426 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    edited April 2022
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    Are you closing out of Hosted using File > Exit and then waiting for the browser tab to close itself ?

    I’d also then check the Logoff Remote Sessions also & then clear the browser cache.

    After that, you should be able to use the button to launch the right version. 

    Apparently, the issue should only occur if the Hosted window is closed by clicking the x to close the browser tab.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,420 Community Manager Community Manager
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    @Zappy

    Hi Kev

    There's a guide for this situation which I'll link below -

    https://help.reckon.com/article/u41raohmjg-during-the-reckon-hosted-upgrade-process-the-incorrect-version-opens-when-i-click-on-the-launch-button


    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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