Cant get in to Hosted NZ 2022

Zappy
Zappy Accredited Partner Posts: 5,534 Accredited Partner Accredited Partner

Every time I log in to hsoted NZ it launches 2021. I need to get in to hosted 2022

I have tried a different browser. I have also flushed the cache

Rav, is something broken?


Can ANYONE help me


Please and thank you

Comments

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,830 Reckon Accounts Hosted Elite Expert Reckon Accounts Hosted Expert
    edited April 2022

    Are you closing out of Hosted using File > Exit and then waiting for the browser tab to close itself ?

    I’d also then check the Logoff Remote Sessions also & then clear the browser cache.

    After that, you should be able to use the button to launch the right version. 

    Apparently, the issue should only occur if the Hosted window is closed by clicking the x to close the browser tab.

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    shaz@accounted4.com.au

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)
  • Zappy
    Zappy Accredited Partner Posts: 5,534 Accredited Partner Accredited Partner

    Apparently that isn't correct Shaz. I NEVER use the x button. It's fuxed anyway. I shut the laptop down and disconnected the internet. When I started up again I switched browsers and profiles and I was able to launch Hosted NZ 2022. Thanks for your response.

  • Rav
    Rav Administrator, Reckon Staff Posts: 16,649 Reckon Community Manager Community Manager
  • Zappy
    Zappy Accredited Partner Posts: 5,534 Accredited Partner Accredited Partner

    Nice work Rav.

    Go and enjoy the long weekend