Cannot email new financial year payslips

PJKennedy

Help appreciated please! Since upgrading to 2022 R2, I have not been able to send payslips after the last pay run for 2021/2022 year. I have ticked the pay slips I wish to send in the “Select payslips to email” window (see first screenshot), but once I go to the next window “Select forms to send” (see second screenshot), nothing for the new financial year shows. I have been grappling with this since the first pay run of 2022/2023. Many thanks.

Rav

Hi @PJKennedy

If the send forms window is blank ie. not showing any emails to send then unfortunately it sounds like you may have a corrupt email in the list which is then preventing the list from populating. We've got a step by step guide on how to clear this which I'll link below -

https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email

PJKennedy

Thanks Rav. I'll give it a try 😀