Printer not activated error code -30

Sarah Thompson
Sarah Thompson Member Posts: 2 ✭
in Reckon Accounts (Desktop)

Please advise how to fix this issue. Deleting the qbp and wpr files as per your article does not work.

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @Sarah Thompson

    Which version of Reckon Accounts are you using?

    Where is this error message appearing specifically?

    What email client are you using? What type of email account are you using? eg. Gmail, Hotmail, something else etc?

    When did this first start occurring? Have you had a chat with our support team as yet to go through troubleshooting? If so, can you let us know what has been tried so far.

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  • Sarah Thompson
    Sarah Thompson Member Posts: 2 ✭

    Hi Rav,

    It is Reckon Accounts Business 2022.

    The error message appears anytime I attempt to print anything. Nothing to do with email.

    It has occurred ever since installation of the program.

    I have followed the instructions in the document on your website (ie to delete qbp and wrp files) and that did not achieve anything

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