Deposit transaction not accepting

Mark_10864760

Hi , when I try to enter a transaction a popup "transfer cancelled' appears and the entry wont complete. How can I fix this. I run Reckon on a Mac through Parrallels and all is up to date.

Regards Mark

Acctd4

Hi Mark

I don't know anything about Macs but do you Verify your company file regularly ? There could be some background data corruption causing it.

I'd recommend running the Rebuild 3 times in succession (for some reason, 3 times fixes a lot of issues!)

Both the Verify ... & Rebuild ... options are under the File dropdown menu > Utilities

Rav

Hi Mark

Are you using Reckon Accounts Business or a Reckon Personal software?

The reason I ask is, there's a help guide which I'll link below for the 'Transfer Cancelled' error message however its specific to the Reckon Personal software range -

https://help.reckon.com/article/xxb6ockvr6-kba-4795-transfer-cancelled-when-entering-editing-a-transaction-or-transferring-between-accounts-in-quicken

Mark_10864760

Hi Rav, thanks for response, I am using home and business. I have recently had it installed on a new computer.

Acctd4

Apologies Mark - You posted your question in the Reckon Accounts section so my response relates to that program, not H&B.

For future reference, here's the H&B category link: https://community.reckon.com/categories/personalrange

😊

Mark_10864760

Hi Rav, it is reckon accounts home and business 2022, certainly no need to apologise I appreciate any feedback as I am at a standstill. Will try reinstalling but will be getting assistance to do this as was downloaded online.

Mark_10864760

Sorry acctd4, last reply was meant for you

GerryWinter

There are a few things that needs checking please call me.