Emailing from Reckon

1434005
1434005 Member Posts: 2
edited April 2023 in Reckon Accounts (Desktop)

I am unable to email Invoices, Statements, Remittances from Reckon Accounts Enterprise and have always been able to. I have discussed this with Reckon technical support and have been told it is a microsoft issue. I have also spoken to microsoft and they advise it is a Reckon issue.

Please help as it is very frustrating not being able to email these items as previously done..

Comments

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    Hi there @1434005

    Can you give us some more specific info on the issue itself.

    What is happening specifically when you attempt to send to send something out via email from your Reckon Accounts Enterprise?

    Are you encountering an error message? If so, what is it?

    When did this first start occurring? Is this affecting all email addresses that you're attempting to send to OR just a selected one/few? eg. Gmail addresses, Hotmail etc?


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  • 1434005
    1434005 Member Posts: 2

    The attached error is happening on all email address's.

    It started happening sometime ago but put the email into an outbox in outlook and then i was able to send that way but now it doesn't even do that..


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,190 Community Manager Community Manager

    I'd highly recommend taking a look at the help guide linked below for information on this error along with some ways it can be resolved -



    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Acctd4
    Acctd4 Accredited Partner Posts: 3,315 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    @1434005 Are you sure it's definitely not sending ? I have the option enabled to Display each email before sending in my Preferences & find this message often comes up by default - particularly if there's any delay between multiple emails - but when clicking on either of the Switch To or Retry buttons, I find it does actually still send them. Check your Sent Mail folder in your emails to confirm 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper - specialising EXCLUSIVELY in Reckon Accounts / Hosted ! ***

    * Regd BAS Agent (No: 92314 015)* ICB-Certified Bookkeeper* Snr Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services

    Ballajura, WA

    [email protected]

    https://accounted4.com.au

    (NB: Please give my post a Like or mark as Accepted Answer if I have been able to resolve your query as this helps others when seeking solutions!)