Importing data from Cashbooks 2003 to Personal Plus & Home + Business 2022 error message

I have upgraded from Cashbooks 2003 to Personal Plus & Home + Business 2022 and get an error message 'Unable to load DLL C:\Program Files (x86)\Reckon Accounts Personal\convert03\qd3.dll'

Can anyone help to find a solution as I would like to import my data.


  • Rav
    Rav Administrator, Reckon Staff Posts: 15,097 Community Manager Community Manager

    Hi Emilio

    The easiest way of restoring any missing/corrupt files related to the installation and/or operation of the software is to run a clean uninstall of the software before performing a clean install.

    This is different to just a normal stock standard uninstall/reinstall and we have a guide that outlines it step by step which I'll link below -

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 982 Reckon Staff

    Hi @Emilio

    The older product "Cashbooks 2003" would need to go through a specific upgrade path as indicated in the Installation and Upgrade Guide.

    Recommend that you review that article for more details about changes from 2003 to the newer versions.

    In the section Determine Your Upgrade Path it indicates that for that error, the file would need to go through an intermediate step from CashBooks 2003 to CashBook 2004 then to Home and Business 2005/06 before you go to Home & Business 2022.

    You can download the older intermediate version Reckon Accounts Home and Business 2005/06 from the Reckon site

    Cashbook 2004 (Trial) | download

    Home and Business 2005/06 (Trial) | download | License Key: KNZY62XJL6HR

    If you require assistance you can contact the Reckon Technical Support Team.

    Call 1300 137 657 (Subscription & Advantage members only)

    Mon – Fri: 8.30am – 7pm

    For future reference, consider searching the existing community posts as the problem you are experiencing may already have a know solution or recommendation.

  • Emilio
    Emilio Member Posts: 3

    I have tried this process before installing Home and Business 2005/06 trial but due to activation servers no longer working, the software will not open to do the update.

  • Datarec_ReckonLtd
    Datarec_ReckonLtd Reckon Staff Posts: 982 Reckon Staff

    Did you install the CashBook 2004 trial?

    Install that first and confirm whether you can open it and upgrade the CashBook 2003 data file to the CashBook 2004 format.

    If the Home and Business 2005/06 software has been successfully installed, have you tried opening the Home and Business software without attempting to activate it?