Hi,every time i open employee centre it shuts the program down

lou

every time i try open employee centre it shuts the program down. i've tried restarting program & computer also data rebuild. not sure what t o do

Kris_Williams

Have you tried using a different browser?

Acctd4

Hi @lou

Sounds like there's some data corruption in your Employee Centre

Do you Verify … your company file regularly ? I'd recommend doing this & running the Rebuild Data 3 times. (For some reason, THREE rebuilds fixes a lot of corruption issues !) 😊

These tools are under the File dropdown menu > Utilities :

Datarec

Hi @lou

What did you do to resolve the issue back in May 2023?

Do you have multiple usernames that you can use to login to the data file?

If you have, then try logging in as a different username to confirm whether the problem affects all usernames or just specific ones.

If it affects all usernames and/or the rebuild data and verify data function as described by @Acctd4 does not resolve it, let us know.

lou

Hi Kris yes have tried a different browser with no success

Kris_Williams

That’s no good, let’s hope @Rav can help you in the morning

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Rav

Morning @lou

Is there a specific error message that appears after you attempt to access the Employee Centre?

Are you attempting to access it from the icon bar at the top or the Employees menu?

Is there a difference at all in either option?

Do you have a recent backup of your file? If so, does the same issue occur on that as well?

lou

Hi rav

a window pops up error has occurred and program will close

it does it from either option icon or menu

I’ve tried different browser

I haven’t tried from a back up copy but it was doing it before I backed it up

i’m out of office now but I can take a pic of the message that comes up later today

lou

Hi Rav

i have encountered this problem again.when i open the employee centre it shuts down ,doesn't matter where i open centre from

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Datarec

The Reckon Technical Support Team is here to assist with issues.

Restoring a backup is only one of the options that would be provided.

As to whether it is necessary will depend on the nature of the problem.

lou

https://community.reckon.com/discussion/comment/20652645#Comment_20652645

i have resolved the issue thanks.

seems my computer itself had a problem

lou

thank you all problem has been resolved with a new computer

Acctd4

Good to hear it's finally sorted @lou 👏👍️😊