Hi,every time i open employee centre it shuts the program down

lou
lou Member Posts: 8 ✭
in Accounts Hosted

every time i try open employee centre it shuts the program down. i've tried restarting program & computer also data rebuild. not sure what t o do

Best Answer

  • Kris_Williams
    Kris_Williams Member Posts: 3,193 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert
    Answer ✓

    Have you tried using a different browser?

Answers

  • lou
    lou Member Posts: 8 ✭

    Hi Kris yes have tried a different browser with no success

  • Kris_Williams
    Kris_Williams Member Posts: 3,193 Reckon Accounts Hosted Expert Reckon Accounts Hosted Expert

    That’s no good, let’s hope @Rav can help you in the morning

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,104 Community Manager Community Manager

    Morning @lou

    Is there a specific error message that appears after you attempt to access the Employee Centre?


    image.png
    image.png


    Are you attempting to access it from the icon bar at the top or the Employees menu?

    Is there a difference at all in either option?


    Do you have a recent backup of your file? If so, does the same issue occur on that as well?

    Reckon Logo - Signature.png
  • lou
    lou Member Posts: 8 ✭

    Hi rav

    a window pops up error has occurred and program will close

    it does it from either option icon or menu

    I’ve tried different browser

    I haven’t tried from a back up copy but it was doing it before I backed it up

    i’m out of office now but I can take a pic of the message that comes up later today

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