Missing Dll ? c:\PROGA~1\HP\SURECL~1\servers\BemHook32.dll

John_8122725

I have moved Reckon Personal Plus 2016 from a failing (Win 10 Home) PC to a new one running 64 bit Win 10 Pro .

All went well except it comes up with msg

The procedure entry point SymSetSerachPathW could not be located in the dll

c:\PROGA~1\HP\SURECL~1\servers\BemHook32.dll

Rebooting has not resolved the problem, and I can not find any reference to it in the community.reckon.com/ or on the web.

It does not appear to preventing me from running Reckon (at this stage) but I don't want it to 'bite me' on end of Financial year etc.

Ideas please ?

Rav

Hi John

I'd recommend performing a clean uninstall & reinstall of the software on your new PC. Check out step by step instructions in our help guide linked below -

https://help.reckon.com/article/ily7uoxuo3-kba-4333-clean-uninstall-and-reinstall-of-accounts-personal

Datarec_ReckonLtd

Hi John,

That file you mentioned "BEMHook32.dll" is not part of the Reckon Accounts Personal range program files.

It appears to be related to "HP Sure Click" from HP.

If your new PC is from HP (Hewlett Packard), it may be one of the pre-installed software it comes with.

"HP Sure Click creates a complete micro-virtual machine for each separate browser tab or supported document, tricking the malware into believing it is actually running in your PC."

Recommend you consult with HP Technical Support for further assistance.

John_8122725

Thank you Team - excellent detective work - I will no approach HP and update this query when/if I get an answer.

Datarec_ReckonLtd

Thanks John.

Your update would be most welcome.