Emailing payslips ?

Karsten

I have processed the pays for latest period yet the payslips are not appearing in my to send list. any ideas ? I have selected the payslips to email but when i press ok to start the process no payslips are appearing. I successfully upgraded to REckon 2023 last week and had no issues with emailing and since sent out group certs via email when went out fine.... anyone experiencing similar issues ? 

Rav

Hi @Karsten

It sounds like there may be a corrupt email in your list. If your Send Forms list is blank and not showing emails then it means there is a corrupt email somewhere in the list which is preventing other emails from showing. 

To resolve this you'll need to go through the process outlined in this KB article -

https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email

Unfortunately it can be a time consuming process depending on how many emails you need to clear from the list but is the only way to clear the corrupt element.