Emailing payslips ?

Karsten
Karsten Member Posts: 1 Novice Member Novice Member
in Accounts Hosted

I have processed the pays for latest period yet the payslips are not appearing in my to send list. any ideas ? I have selected the payslips to email but when i press ok to start the process no payslips are appearing. I successfully upgraded to REckon 2023 last week and had no issues with emailing and since sent out group certs via email when went out fine.... anyone experiencing similar issues ? 

Answers

  • Rav
    Rav Administrator, Reckon Staff Posts: 14,222 Reckon Community Manager Community Manager

    Hi @Karsten

    It sounds like there may be a corrupt email in your list. If your Send Forms list is blank and not showing emails then it means there is a corrupt email somewhere in the list which is preventing other emails from showing. 

    To resolve this you'll need to go through the process outlined in this KB article -

    https://help.reckon.com/article/wwvcjqoh1e-kba-3757-send-forms-list-is-blank-and-there-are-no-forms-to-email


    Unfortunately it can be a time consuming process depending on how many emails you need to clear from the list but is the only way to clear the corrupt element.

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