Cannot access GovConnect

System
System Member Posts: 225 Moderator Moderator
in Reckon Accounts (Desktop)
This discussion was created from comments split from: Changes to Multi-Factor Authentication (MFA) 🔒.

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,072 Community Manager Community Manager

    Hi @zaczoe

    If you've been previously using GovConnect successfully and you're now running into the prompt to setup your STP entity ie. register your ABN etc, then it sounds like you're logged into the incorrect account.

    Do you have multiple email addresses and/or multiple Reckon Portal accounts? If you login to the Reckon Portal with the same username/email address that your STP entity is registered under in GovConnect you'll be able to access it without issue.

    What is the ABN for the STP entity? If you can let me know then I should be able to track down where its registered on our end.

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