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Email report as a Spreadsheet

Linda_7590330

Not working

Error: HR=80070003, error = (chinese symbol)

Does anyone have a solution? Please?

Accepted answers

Rav

Sorry, in regard to the file name I was more referring to the name of your actual company file itself eg. my test file is Rav TEST in the screenshot below.

Are there any special characters in your file name by any chance?

All comments

Kris_Williams

google search seems to imply a windows error, have you tried logging off and restarting computer?

Linda_7590330

Hi Kris, thanks

This has been happening for more than 12 months but only just got frustrated enough to ask the question ;-)

I can export the file and download it OK but as the option is there to email the report as a spreadsheet, just wondering why it doesn't work?

Rav

Hi @Linda_7590330

Which report specifically are you attempting to email from Hosted?

Linda_7590330

Hi Rav

Today it was a P&L but I am unable to email any report as a spreadsheet. In the past, I have tried Tax Detail, Supplier transaction detail, Balance Sheet for example, and any number of others, with the same result.

Rav

Thanks for getting back to me @Linda_7590330

I've tried testing it out by generating a few reports then using the Email as Spreadsheet option and it seems to have worked normally in my case on each report. With that said, my test file doesn't have a great deal of data in it so I'm unsure if that's a contributing factor.

Where does that error message appear specifically? As soon as you click the Email as Spreadsheet button?

Do you have any special characters in your file name by any chance?

Aside from the above, do you have any issues sending emails out from Hosted when performing other tasks? eg. emailing out invoices or payslips etc

Linda_7590330

Thanks Rav

The error message appears as soon as I click Email as a Spreadsheet but there is no file name?

Emailing invoices etc works fine

Rav

Sorry, in regard to the file name I was more referring to the name of your actual company file itself eg. my test file is Rav TEST in the screenshot below.

Are there any special characters in your file name by any chance?

Linda_7590330

Sorry, it's "Company name t/a Trading Name - Reckon Accounts Hosted Edition 2023". Unless the / is a special character?

Linda_7590330

Hi Rav - I have just removed the "/" and it is working fine now - thank you

Datarec

@Linda_7590330

Glad to hear that resolves the issue for you and is a good tip for other users who visit this post in the future who are similarly affected.

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