Loss of sound

Tim Caporn

Hi, my desktop version of Reckon Accounts Personal, that I have been using for many years went "silent" a year or more ago.

The entering and saving of transactions in the register used to be accompanied by a cash register sound, now there is no sound.

Is there a fix for this?

Rav

Hi @Tim Caporn

Go to Edit ➡️ Preferences ➡️ Setup ➡️ Tick the Turn on Sound Effects option ➡️ OK

Tanvi_kataria

Hi @Tim Caporn

It looks the option for the beep sound has been disabled. Please check this out -

https://help.reckon.com/article/1am7d3heev-kba-2727-how-do-i-disable-all-sounds-in-quicken

https://help.reckon.com/article/4bfk0t0jla-kba-4439-no-sound-when-preference-selected-to-turn-on-quicken-sounds

I hope this will be helpful. Please let us know for any concerns/issues. Thank you!

Regards

Tanvi

Tim Caporn

Thanks Rav and Tanvi for your replies.

Rav: I have the "turn on sound effects" ticked, but still no sounds

Tanvi: I think your first suggestion relates to the cloud version because my Edit menu does not have an option called "options". Your second suggestion I have tried, and still no Reckon-initiated sounds are played. There was also no option seen for the old "cash register" sound.

GerryWinter

I sort of remember that somewhere in the windows setting there was a sound for reckon. I will have a look if I can find it and do so yourself as well.

Datarec

As per the Help article by Tanvi

https://help.reckon.com/article/4bfk0t0jla-kba-4439-no-sound-when-preference-selected-to-turn-on-quicken-sounds

GerryWinter

I cant find that in windows 11