My download button isn't working
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Rachel_7689706
Member Posts: 27 ✭
I'm using Reckon Hosted and I have exported a csv file. My download button is now not working for me to retreive the file. Upload works but not download. This happened to a colleague also and then eventually came right. Any ideas on how to get this to work again? Much appreciated
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Comments
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Hi Rachel,
Could you please try exiting your file, close the active session in the Hosted control panel, logout (Settings > Logout) and then try again please?
Let me know if there's any change
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thanks Rav - no change....
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Thanks for trying Rachel,
What is happening when you attempt to use the button? Are you getting any errors or prompts?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Nothing pops up at all, no boxes, errors or prompts
My colleague also had this the other day but currently everyone else's in the office is working0 -
I have a colleague on a different computer with the same problem. I'm wondering if pressing Alt-PgUp will bring a hidden dialog to the front like it does with the Simplified BAS window?0
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Thanks for the suggestion but unfortunately that didn't work either :-(
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It seems that this might be an intermittent problem of recent time, as I also experienced a similar issue last Friday 28/10/16. I cannot remember anymore what I tried, but eventually I was able to export the file that I had been working on. Up to that point, clicking on the export button, just produced rubbish. If I strike a problem like this, my usual tendency is to totally log off from the remote session and try again, but don't know if this is what eventually worked for me.
John L G.
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Thanks all, after rebooting multiple times it seems to work now.0
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