*RESOLVED* Reckon Accounts Hosted - Login issue (1 March 2018)

2

Comments

  • wsmechwsmech Member Posts: 3
    edited March 2018
    This reply was created from a merged topic originally titled I'm having trouble logging in as of 1 p.m. today, anyone else experiencing the sa....
  • MarkMark Member Posts: 3
    edited March 2018
    I'm not getting an error message. The screen shows "Please wait a moment" for about 30 seconds and then it goes back to the log in screen

  • Briony CampbellBriony Campbell Member Posts: 4
    edited March 2018
    Rav do we have any idea on ETA...There seems to have been a lot of issues also with speed & now this.  We pay a lot of money for these systems to be functional.

  • Diane McKoneDiane McKone Member Posts: 6
    edited March 2018
    Me to
  • Kaitlyn1798Kaitlyn1798 Member Posts: 32
    edited March 2019
    I just got

    Object reference not set to an instance of an object.
  • Brett ColeBrett Cole Member Posts: 6
    edited March 2018
    I am receiving this error Message. Any reason why?

    Object reference not set to an instance of an object.
  • LindaLinda Member Posts: 7
    edited March 2018
    Yes, that is the message we get too.
  • MarkMark Member Posts: 3
    edited March 2018
    me too now

  • Carolyne WatsonCarolyne Watson Member Posts: 3
    edited March 2018
    i got Object reference not set to an instance of an object.


  • ANGELA NAIDUANGELA NAIDU Member Posts: 22
    edited March 2018
    I am getting this message "Object reference not set to an instance of an object." ???
  • edited March 2018
    yes now have that message too!
  • Kathy RidleyKathy Ridley Member Posts: 2
    edited March 2018
    i have that message also!!!! 

  • TracinatorTracinator Member Posts: 2
    edited March 2018
    Very inconvenient ! We have customers waiting to pick up vehicles and cant do invoices !
    Very bad for businsess. There is going to have to be compensation soon. Its happening all too often !!!!
     
  • Kathy RidleyKathy Ridley Member Posts: 2
    edited March 2018
    i agree totally and you are not wrong about the speed!

  • Mary AughneyMary Aughney Member Posts: 4
    edited March 2018
    Me too

  • Robert LeeRobert Lee Member Posts: 12
    edited March 2018
    I have been very patient..Had a long lunch, sorted my sock drawer.  When are we getting back on line

  • Gareth from Just ValvesGareth from Just Valves Member Posts: 17
    edited March 2018
    any idea of ETA's???????:
  • RavRav Administrator Posts: 11,111 Administrator
    edited March 2018
    Hi guys,
    The error messages on login attempts will differ while we're conducting work behind the scenes to get access restored.

    They all relate to the same problem though and I'm getting the same error messages you're all reporting as well. I've updated my earlier post above in regard to the "Object reference not set to an instance of an object." error message.

    We're making progress on this but we're not quite there yet. More info to follow.
  • Jim McmanusJim Mcmanus Member Posts: 1
    edited March 2018
    end of month you must be organised im 60 day behind 
  • NCINCI Member Posts: 13
    edited March 2018
    Rav, Just curious what the cause of the problem might have be (since you mentioned it has been isolated)? 
  • lachlan watkinslachlan watkins Member Posts: 2
    edited March 2018
    what is happening, have you cowboys been rolling changes into production without any testing?
  • Diane McKoneDiane McKone Member Posts: 6
    edited March 2018
    "Object reference not set to an instance of an object."  this is what it says when trying to log in?

  • Jan VJan V Member Posts: 29
    edited March 2018
    Me too!
  • Michelle MillsMichelle Mills Member Posts: 16
    edited March 2018
    We are again affected ...
    several users cannot log back in.
  • Tony BeckTony Beck Member Posts: 2
    edited March 2018
    Yes Not working

  • edited March 2018
    Looks like it is working - thank you

  • NigelNigel Member Posts: 4
    edited March 2018
    No good, not happy happening far too often and only a while back they put the price up so think I'll have to give them the sack and switch to Xero. I'm sorry it is just not good enough when I have customers waiting
  • RavRav Administrator Posts: 11,111 Administrator
    edited March 2018
    Hi Diane,
    Please see my post further below on this 
  • RavRav Administrator Posts: 11,111 Administrator
    edited March 2019
    **UPDATE - 3:38pm**

    Hi everyone,
    Thanks for hanging in there while we worked on this. The Hosted squad have put in place some work to alleviate the cause of this issue and access should be restored for new connections to Hosted.

    Can you please try logging in now. Let me know if you have any trouble with your login access BELOW THIS POST
  • MarkMark Member Posts: 3
    edited March 2018
    it's back online
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