Accounts Hosted not working
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Penny Grams
Member Posts: 5 ✭
Hi I am unable to access Accounts Hosted, the login page won't load. All other websites are working fine. Is there a problem with my computer or a larger problem with Reckon? Urgently need to access our account to do payroll.
1
Comments
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Penny
OKAY from Melbourne over Telstra Bigpond connection. ould be a local DNS issue of an unexpected load at the instant in time you're trying to connect.
Try again, is my only suggestion.
https://hosted.reckon.com.au/webconnect/RA.2017.AU.R2/accessnow/start.html
traceroute to hosted.reckon.com.au (52.65.93.53), 30 hops max, 60 byte packets 1 gw.lan (192.168.202.1) 0.322 ms 0.305 ms 0.344 ms
2 172.18.210.19 (172.18.210.19) 22.160 ms 23.348 ms 25.004 ms
3 172.18.68.157 (172.18.68.157) 26.727 ms 172.18.68.153 (172.18.68.153) 28.426 ms 172.18.68.157 (172.18.68.157) 29.444 ms
4 bundle-ether4.win-edge901.melbourne.telstra.net (203.50.76.10) 31.206 ms 32.906 ms 34.817 ms
5 bundle-ether11.win-core10.melbourne.telstra.net (203.50.11.107) 37.320 ms 39.490 ms 41.701 ms
6 bundle-ether12.ken-core10.sydney.telstra.net (203.50.11.122) 54.061 ms 54.719 ms 55.972 ms
7 bundle-ether1.ken-edge901.sydney.telstra.net (203.50.11.95) 56.424 ms 32.542 ms 33.197 ms
8 ama1663225.lnk.telstra.net (165.228.50.190) 34.334 ms 36.053 ms 37.738 ms
9 * * *
10 * * *
11 52.95.37.205 (52.95.37.205) 60.264 ms 52.95.37.207 (52.95.37.207) 55.434 ms 52.95.37.197 (52.95.37.197) 56.341 ms
12 52.95.36.97 (52.95.36.97) 55.431 ms 52.95.36.19 (52.95.36.19) 56.836 ms 57.792 ms
13 52.95.36.112 (52.95.36.112) 40.682 ms 52.95.36.50 (52.95.36.50) 41.556 ms 52.95.36.48 (52.95.36.48) 42.841 ms
14 52.95.36.105 (52.95.36.105) 37.862 ms 52.95.36.25 (52.95.36.25) 39.589 ms 52.95.36.57 (52.95.36.57) 40.165 ms
15 54.240.192.107 (54.240.192.107) 42.812 ms 54.240.192.255 (54.240.192.255) 42.894 ms 54.240.192.107 (54.240.192.107) 46.235 ms
16 * * *
17 * * *
Being a Saturday, and being HOSTED, there is no free support outside of 8:30AM to 7PM Mon-Fri.
Other Reckon Support options listed here: http://www.alchester.com.au/reckon-support/
But try a fresh internet connection (re-power your modem connection with a 10 minute gap) in case the DNS between your site, through your internet provider, is for any reason not seeing the Amazon Data Centre in Sydney where HOSTED s located.
Gary
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Just had a similar problem while in Brisbane airport - tried www.reckon.com - didnt work but https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx does work?
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Hmmm same here. Get's to the member website for reckon.com.au but won't accept login credentials as an AP or PP.
Gaz0 -
Same in Dubbo NSW0
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Hi guys,
Just tested this out and was able to navigate to both www.reckon.com and the Hosted login ok.
Judy, are you able to access this page for Hosted login? https://hosted.reckon.com/RAHV2/ReckonAccountsLogon.aspx
Also, can I ask which internet providers you're using when running into trouble?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav. Thanks that link worked. Using Firefox.0
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Hi Rav, thank you the link just worked for me also but only on Google Chrome (I usually use Safari). My provider is Skymesh.0
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i am now having the same problem but unable to login to any of those above. just says This site can’t be reached
hosted.reckon.com’s server IP address could not be found.
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I have been having the same issue since Thursday. We are North West NSW. Internet provider is Activ8 and also using Safari browser on a Mac.
I could not get that link to work Rav on Safari or Google Chrome.0
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