cannot export trial balance in excel version

JERJER Member Posts: 16
edited May 2018 in Accounts Hosted
Hi  I am trying to email the tb.  When I select the excel option, the little egg timer flashes a couple of times then nothing happens. I haven't had this problem before.  Can someone please help? thanks


  • RavRav Administrator Posts: 9,868 Administrator
    edited May 2018
    Hi JER,
    Are there any further prompts or windows that may have opened in the background awaiting action? Can you please check by using Alt+PageUp 

    Also, are you attempting to export in .XLSX format?
    If so, can you please try exporting in .XLS format and confirm if the export goes ahead for you?
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