Upgrade to Reckon 2018

Leteesha SpicerLeteesha Spicer Member Posts: 3
I attempted to upgrade to Reckon Account 2018, installation all went fine until I had to activate it with Key.  I had no option to press "Next" or "Finish".  The buttons were actually missing. I spent an hour and half on phone with Reckon and still could not fix. I could enter the activate code etc but the finish or next button just wasn't there. He mentioned about getting Windows reset or something?  I have upgraded every year without a problem.  I am running Windows 7 Professional.  Something is not working properly??

Comments

  • RavRav Administrator Posts: 10,763 Administrator
    edited June 30
    Hi Leteesha,
    Sounds like a strange issue! Can't say I've come across this before :( 

    Did the team go through performing a reinstall of the software on your call? What was the outcome ie. are the team still investigating this for you?
  • Linda ABCLinda ABC Member Posts: 1,178 ✭✭
    edited June 30
    Hi Leteesha - did the tech support team get you to turn off any virus software running?  Did they also ask you to look at any Windows Updates you have on that machine?  I had strange installation issues with a clients machine recently and the problem turned out to be (after many hours/days of messing around) a Windows Update from March that stopped Reckon from installing correctly - it may be worth a try to uninstall some updates and see if you can activate then?
  • ZappyZappy Accredited Partner Posts: 4,659 ✭✭✭
    edited June 2018
    Linda, you arent serious?
  • Leteesha SpicerLeteesha Spicer Member Posts: 3
    edited June 2018

    I installed and uninstalled many times. Yes they did.  I just reinstalled again at lunch time and again I can't activate it because I have no "next" button :( Anti-virus software is off.


  • Linda ABCLinda ABC Member Posts: 1,178 ✭✭
    edited June 2018
    Did the Tech team direct you to this KB article or walk you through the steps described here?  http://kb.reckon.com.au/issue_view.asp?ID=1929
  • Leteesha SpicerLeteesha Spicer Member Posts: 3
    edited June 2018
    No they didn't, I will definitely try this this afternoon. Thanks
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