Reckon Portal login issues (14 August 2018) **RESOLVED**

RavRav Administrator Posts: 11,109 Administrator
edited May 19 in Reckon One
Hi everyone,

We are currently investigating early reports of login issues affecting the Reckon Portal (https://portal.reckon.com).

You may encounter a message similar to the below screenshot when attempting to login.

We are currently working on restoring access at the highest priority and sincerely apologise for any inconvenience caused. 

Further updates will be made here as soon as possible.

THIS ISSUE HAS BEEN RESOLVED. CLICK HERE FOR LATEST UPDATE

image

Comments

  • Ye SunYe Sun Member Posts: 7
    edited August 2018
    This reply was created from a merged topic originally titled Reckon Portal issue. Hi, I cant seem to go onto the Reckon portal portal.reckon.com nothing appears on the page. Even when I get redirected from Reckon desktop STP, nothing appearing on the reckon portal for login. Thanks
  • RavRav Administrator Posts: 11,109 Administrator
    edited August 2018
    Hi Ye,
    I'm really sorry about that, we're currently looking into issues affecting the Reckon Portal as we speak.

    I'll keep you posted on progress. 
  • Ye SunYe Sun Member Posts: 7
    edited August 2018
    Thanks for the update, however i don't even get the above screen shot message, mine is just blank. I'm waiting to login in so I can load STP file. Is there another way around this? Thanks.
  • JoJo Member Posts: 25
    edited May 19
    This reply was created from a merged topic originally titled I am having trouble loggin in to the Reckon Portal - is there a problem with the .... I am having trouble loggin in to the Reckon Portal - is there a problem with the site?
  • RavRav Administrator Posts: 11,109 Administrator
    edited August 2018
    Hi Ye,
    Yes what you're experiencing is also related to the current Reckon Portal login issue that is being investigated at the moment.

    Sincere apologies, we've got the full squad looking into it right now. 
  • RavRav Administrator Posts: 11,109 Administrator
    edited August 2018
    Hi Jo,
    We're currently looking into login issues affecting the Reckon Portal. Apologies for the inconvenience its causing at the moment, I'll keep you posted on progress here.
  • RavRav Administrator Posts: 11,109 Administrator
    edited August 2018
    ** UPDATE - 10:25AM **

    Hi everyone,
    Access to the Reckon Portal has been restored.
    Please close your browser and reopen before retrying to login. 

    Let us know if you have any difficulty with logging in.

    Thank you for your patience and understanding.
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