STP Submission Errors
Options
BMR Accounts
Member Posts: 4 ✭
After receiving the latest email from Reckon thought I would check on the status of my STP
The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again.
Error message
- The request Id is valid, but the pull request is yet to be queued.
0
Comments
-
Hi BMR,
Please see this existing thread for this status message -
The request is valid but the pull request is yet to be queued - Single Touch Payroll
In saying that, how long ago was this pay event submitted?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
1 -
Hi Rav,
Weekly from the 4/7. and they all have the same message?0 -
Sure the ABN is 62 159 284 189
Thanks
0 -
Rav, I'm leaving work now but will check in next week to see if you have had any luck. Thanks for your help0 -
I've just heard back in regard to your submissions, and there are a couple of things to cover.
The first being, the reason your submissions have not proceeded further is due to your Software ID not being registered. What you'll need to do is grab the Software ID from GovConnect and register it with the ATO either through the ATO Access Manager or by giving them a call.
There's more info and step by step instructions in this article -
Single Touch Payroll - AUSkey and Software ID FAQ's
The secondary aspect is the status message you were being presented. You should have received a status message that referred to the Software ID rather than the status outlined in your opening post. The next time you login to GovConnect can I get you to perform a hard refresh by pressing Ctrl & F5. Once completed, does the status message update?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
0
Categories
- All Categories
- 6.4K Accounts Hosted
- 10 📢 Reckon Accounts Hosted - Announcements
- 5.9K Reckon Accounts (Desktop)
- 3 📢 Reckon Accounts Desktop - Announcements
- 1.3K Reckon Payroll 🚀
- 21 📢 Reckon Payroll - Announcements
- 21 Reckon Payroll Help Videos 🎥
- 21 Reckon Mate App
- 3K Reckon One
- 7 📢 Reckon One - Announcements
- 10 Reckon Invoices App
- 14 Reckon Insights
- 107 Reckon API
- 822 Payroll Premier
- 307 Point of Sale
- 1.9K Personal Plus and Home & Business
- 63 About Reckon Community