Backup issues - Reckon Accounts Hosted (25 September 2019)
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Rav
Administrator, Reckon Staff Posts: 15,447 Community Manager
Hi everyone,
We're currently investigating issues with the backup process in Reckon Accounts Hosted on a couple of file servers this morning.
This will only be affecting a very small number of users at the moment and we are in the process of resolving this as we speak.
If you attempt a backup and encounter a message similar to the screenshot below this means you are on one of the file servers experiencing the problem.
We hope to have this resolved in approximately an hour and I'll keep you posted on progress.
Apologies for the inconvenience caused this morning.
We're currently investigating issues with the backup process in Reckon Accounts Hosted on a couple of file servers this morning.
This will only be affecting a very small number of users at the moment and we are in the process of resolving this as we speak.
If you attempt a backup and encounter a message similar to the screenshot below this means you are on one of the file servers experiencing the problem.
We hope to have this resolved in approximately an hour and I'll keep you posted on progress.
Apologies for the inconvenience caused this morning.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi everyone,
This issue is now resolved.
Thanks for your patience and apologies again for any inconvenience caused.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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