IMPORTANT INFORMATION FOR OUR RECKON USERS REGARDING SINGLE TOUCH PAYROLL PHASE 2

Click your respective product link below to learn more.

Reckon Accounts 2015 activation

I own a perpetual licence for the above. I have upgraded over the years to this product but have no need to upgrade further.

I am not a power user.

Just now the activation window has popped up and on calling the number I am told that they are not generating activation codes for my product.

I cannot find an email address to write to Reckon - does anyone here have contact details?

I don't mind a product being a legacy product but I object to a disabling of a product I purchased in good faith - just to force me onto a subscription model. I don't do subscription products. Can't afford them.

Any assistance here? Before I go to the ACCC.


cheers


Roger

Comments

  • Kris_WilliamsKris_Williams Member Posts: 2,087 ✭✭✭✭

    Unfortunately this is the way it is now, many of us feel the same way as you, and rightly so.

  • RavRav Administrator Posts: 11,653 Community Manager

    Hi Roger,

    Reckon no longer services older sunsetted versions of the Reckon Accounts Business desktop software. Our teams have been actively contacting and educating customers who have been affected, providing them with advice on the appropriate course of action to remain supported and assisting customers with the transitioning across to newer supported versions, including data migration and receiving heavily discounted offers.

    Did the customer service team go through some options with you on your call? If not, I'm happy to organise a callback.

    Alternatively, if you'd like to send us an email feel free to do so at [email protected]

  • Kris_WilliamsKris_Williams Member Posts: 2,087 ✭✭✭✭
    edited August 18

    The shame of it is Rav that many of us didn’t need any servicing, I hadn’t required any for years, just needed our old programs to keep working as we thought they would when we renewed or purchased until the date shown on the license. It really is a big shame

  • Roger JosephRoger Joseph Member Posts: 3

    I don't require servicing. I've never required servicing. I just want the program to work and I consider the ACTIVE disabling of my product unfair and unconscionable.

    I've sent an email to customer service.

  • Acctd4Acctd4 Accredited Partner Posts: 1,448 ✭✭✭

    To be fair, this change is governed by changes to compliance legislation - eg STP etc - in that older versions are not inclusive of the necessary features (because these specific processes didn’t apply back then)

    Whilst some of these particular components may not be required by all users, software providers are bound by having to maintain compliance which is why older software versions can no longer be supported 😬

    Shaz Hughes Dip(Fin) ACQ NSW, MICB

    *** Reckon Accredited Partner (AP) Bookkeeper *** (specialising EXCLUSIVELY in Reckon Accounts / Reckon Accounts Hosted!)

    * Regd BAS Agent (No: 92314 015) * ICB-Certified Bookkeeper * Seasonal Tax Consultant since 2003 *

    Accounted 4 Bookkeeping Services Ballajura, WA

    0422 886 003

    [email protected]

    https://www.accounted4bs.com/

    (NB: Please mark your post as Accepted Answer/Answered if I have been able to resolve your query as this helps others when seeking solutions!)

  • Roger JosephRoger Joseph Member Posts: 3

    I received no warning that the program would be disabled - work that I was doing is locked.

    Should they have contacted me and pointed this out? That compliance forces them to disable my product?

    It is a rude shock - and given I only just had the program disabled, when did they make the decision and put the markers in train to lock me out?

    I have to say the phone conversation I had with Reckon did not mention compliance and was only concerned with upgrading me to a subscription version. I can't afford that at this stage and don't need it.

  • mooperemoopere Member Posts: 1

    Hi Roger,


    I just bumped into the same thing. I was able to get activated, but only until SEP 29 2021.


    After quizzing support about this I got the normal blurb about 'sunsetting' products. Thats fine, but they are actively -disabling- a perpetual product. I don't care about ongoing support or tax law/STP changes - my accounting needs are basic and in any event, its certainly not for Reckon as a company to make this decision on my behalf.


    I was immediately directed to the T&C which, apparently, (and to paraphrase) state that Reckon can do anything they want at any time ... which is fine, a company can say whatever it wants, I don't care, but there is foundational law in this country (AUS) which trumps any rubbish an individual company may spout on any given moment.


    I'm not even sure that the T&C as currently written is the same as the one existent when I made the purchase back in 2015 - I'll have a copy of that somewhere and will go for a rummage.


    Anyway, bad practice like this doesn't usually correct itself. I'll have a chat with their legal/management people in the first instance and see if they are willing to think about what they are proposing. Ultimately I fear it will take a test in court to see who is in the right. I'm a bit surprised we haven't seen a class action wrt this type of thing.

  • Kris_WilliamsKris_Williams Member Posts: 2,087 ✭✭✭✭

    There was mention of a class action last year but nothing ever happened

  • 885083885083 Member Posts: 2

    Dear Reckon.

    I keep a copy of 2015 active for personal use. I bought the software outright. I also have reckon subscription for my business which I pay some $700 plus per year to Reckon. I don't want my personal books to be on your servers. I will now be moving away from Reckon entirely. So you just lost $700 per year for ever.

  • Kris_WilliamsKris_Williams Member Posts: 2,087 ✭✭✭✭

    If you are a hosted customer you can download a free desktop copy of Enterprise and use for your personal file on your computer

  • 885083885083 Member Posts: 2
  • Kris_WilliamsKris_Williams Member Posts: 2,087 ✭✭✭✭

    happy to help, good luck with it all

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