my app wont let me update my employees YTDs

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Tonya2020
Tonya2020 Member Posts: 13 ✭
edited January 3 in Reckon Payroll 🚀

hi i am having so much trouble with my app lately im thinking of changing companies. I cant save my YTD for employees and if i discard i have to enter all the info again. Please help as i havent been able to process any payments to employees since January

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,432 Community Manager Community Manager
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    Hi @Tonya2020

    What process are you going through specifically when this occurs? ie. are you attempting to create and action a pay run or are you attempting to edit the initial YTD balances via the employee profile? (They are two different things).

    Also, what is happening specifically during your attempts? ie. are you encountering an error message? If so, what is it?

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  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    hi Rav

    So when I'm trying to do a new pay run, I enter pay dates, the employee and then hit the create. Then when I hit mark this pay run as paid it just says it "cannot be completed. Please try again".

    And when I am trying to update employees information, it won't let me save info that I have entered because it says YTD is not complete. Very similar words to that effect

  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    it also won't let me turn of super salary sacrifice because it says it is included in a pay run, but I don't need salary sacrifice so I'm trying to disable it but it won't let me

  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    it also won't let me delete pay runs so I can try to put them through again. It just says failed to delete pay run

  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    I am also unable to change and save any superannuation details or funds

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,432 Community Manager Community Manager
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    Does your pay run include an employee whose information is either invalid or currently incomplete? ie. if you remove a particular employee from the pay run and complete it without them does it go through successfully?


    And when I am trying to update employees information, it won't let me save info that I have entered because it says YTD is not complete.

    Navigate through each of the sections in the employee profile and ensure that they have been completely filled out and more importantly contain valid information. You'll find an ‘Initial YTD’ section in the employee profile which it sounds like is awaiting information, just check that over and enter in any info that is pending/required there.

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  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    Hi Rav

    So i am trying to go through all my employees information, and it wont let me remove the super information, regarding salary sacrifice. I dont need it but it wont let me disable it because it says it is being used in a pay run but ive never used it before

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,432 Community Manager Community Manager
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    Can you take a screenshot of where this message is appearing specifically and post it here.

    If there is any sensitive info eg. employee name/details feel free to blank it out

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  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    here is a screenshot of what is the problem when updating information on employees


    90B0A45F-0A9C-4D31-9C38-B00FFE2B869C.png
    E6F08747-A348-4598-B76B-70C628B736D1.png

  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    ok. I may have had some success with that. Now it is saying it can't save YTDs. If i can get this done it may have saved my sanity

  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    now I am having this problem with saving information. Is it because information is missing?

    42EA6EC5-C7A6-45DC-AD61-F15D6ACBA1F6.png

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,432 Community Manager Community Manager
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    Can you let me know how and what specifically you're entering in for the employee's initial YTD balances ie. what pay items are you entering, balances and dates.

    Have you selected the correct financial year for the dates you're entering in?

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  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    well I haven't put anything in specifically, I thought all the information was just right there. That's why I don't understand why I'm having this problem because I hadn't changed anything and I think the problem has to do with super salary sacrifice, which must have not been untucked when I set up the original profile

    Also now it won't let me delete a draft so I can redo it so is it easier to archive an employee and make up a new one for the same employee?

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,432 Community Manager Community Manager
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    I'd strongly recommend not recreating the same employee as it can potentially lead to separate/multiple entries appearing in their MyGov account for their earnings.

    Go into the employee's initial YTD section and review what is listed in there (if anything) and if required remove anything that doesn't belong. I can only see what is displayed in your screenshot but there looks to be something added in the 2021/22 initial YTD for this employee.

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  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    I think part of my problem is I can't change the super details it was originally saved as default super, but when I try to change it to the super that I belong to it won't let me save it

    08B8C8E5-CB20-4815-9EAD-0491B413661B.png
    3505702B-31EE-4ED6-8722-3B1380E20D54.png

  • Tonya2020
    Tonya2020 Member Posts: 13 ✭
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    this is what happens when I try to change it

    D6837463-0405-4D46-B4A1-9226571E3EF7.png

  • Rav
    Rav Administrator, Reckon Staff Posts: 15,432 Community Manager Community Manager
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    Hi @Tonya2020

    I've asked the support team to give you a call to try and walk through this and resolve it but looks like they've missed you today as the call went to VM.

    I've asked them to try again on Monday 🙂

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