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How to ask a good question on the Reckon Community 🙋♂️
Hey everyone! Creating a good post or asking a good question on the Reckon Community is important so that you get helpful, relevant and timely responses. Here are some tips! Search for existing posts & answers 🔍 Before posting your question, use the search function on the Reckon Community to see if a similar question has…
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I need to create a post.. which category do I select?
Hey everyone! When creating a new post, its really important that you select the correct category so its in the right place and reaches the right members in order to receive accurate, meaningful and timely responses. The Reckon Community is organised into categories for each Reckon product and we've put together a quick…
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How do sessions work in Reckon Accounts Hosted? 💻
Hi everyone, Whether you’re new to Reckon Accounts Hosted or a seasoned veteran, we’d highly recommend checking out this info on how your sessions work after logging in to the Reckon Accounts Hosted service. What is a session? When you login and launch your Reckon Accounts Hosted file, you connect to our servers and start…
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#TipTuesday - Reckon Accounts Hosted - Top Troubleshooting Tips 🛠️
Greetings everyone! Stay a while and listen. Today's #TipTuesday is all about the top tips we have around troubleshooting to make your experience with Reckon Accounts Hosted as smooth as possible. Having been around for 6+ years in the Senior Technical Support role has given me a range of tips I can share for almost every…
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HELP GUIDE: How to move Personal Plus or Home & Business to a new PC
Moving Reckon Personal Plus or Home and Business to a new PC If you've replaced or upgraded your PC and need to move your Reckon Personal Plus or Home & Business software from the existing PC, please follow the steps in the help guide linked below.
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🔔 Get notified of the latest news & announcements for your Reckon software! 🆕
Hi everyone! I know its super important to stay up to date with the latest news & announcements for your Reckon software. Its now super simple to stay notified of the latest important info for your specific Reckon software! Simply hit the Follow button on our new dedicated announcements pages for your specific…
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#TipTuesday - Automatically reduce ordinary time hours when taking leave 🤩
This week's #TipTuesday is for our awesome Reckon Payroll users! Did you know you can automatically reduce an employee's ordinary hours by the leave hours paid in the same pay run? This is a super handy feature that can save you time from having to manually adjust ordinary hours when leave is taken. To switch this on, head…
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#TipTuesday: Support & Documentation
Greetings again! Stay a while and listen. Today's #TipTuesday is going to be about getting extra help from Reckon. Reckon has a variety of self-help sections across our platforms that you can use to get support and tips for your product. This article will list all available help resources that you can use. Help Articles…
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Refer a friend and get rewarded! Check out the Reckon Referral Program! ✨
What is the Reckon Referral Program? The Reckon referral program aims to reward our valued customers like you for helping us grow our community and reach more individuals who can benefit from our services. Use your referral link to invite friends and family to try Reckon One or Reckon Payroll. When they subscribe for 3…
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#TipTuesday - Reckon API and Add-ons Marketplace 🧑💻
It's Tuesday so here we are with a new #TipTuesday! Today, lets have a chat about the Reckon API and how you can use it for some extra cool things! Are you a developer? To get started with the Reckon API 3rd party developers go through the steps listed here or click on Create Developer Portal account where Subscription…
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Why does the incorrect version of Hosted open after I've upgraded? ℹ
Why does the incorrect version of Reckon Accounts Hosted open after upgrading? When I click one of the buttons to launch a version of Hosted, the incorrect version opens.. For example, I click the button to launch the new version of Reckon Accounts Hosted that's been released but instead the older version opens, or vice…
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Important recommendations for password, backups and file maintenance on Reckon Accounts Desktop
The Reckon Community and Help Guides are really useful resources in ensuring you're getting the best out of your Reckon software experience. Below are a few of our recommended tips! Changing your file password 🔑 Your file password is an important aspect to your security. We highly recommend you read the article below…
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Where does my final pay run of the year belong? #EOFY 📅
Does my last pay of the year belong in the current or next financial year? Hi everyone Are you getting close to processing your last pay run of the financial year? Have you been wondering which period it belongs in? Its really easy to understand once you know 😊 📅 Why the Pay Date is important The pay date is the…
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#TipTuesday - Keyboard Shortcuts ⌨️✂️
It’s time again for #TipTuesday. Today’s tip covers some useful and frequently used keyboard shortcuts, that may be useful in your day to day activities or when in consultation with the Technical Support Team for troubleshooting assistance. Opening the software without loading the last opened file Hold down the CTRL key…
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#TipTuesday: How to Share and Unshare Company Files
Greetings! Stay a while and listen. Today's #TipTuesday is about one of the most-frequently called questions: how do I share and unshare company files? With the new MFA security system in-place, it's pivotal for clients, companies, and accountants to keep company files interconnected in Hosted. As such, this post aims to…