-
Having trouble migrating from the STP app to the Payroll App? Common reasons why it can fail.
Common migration issues/blockers Are you having trouble migrating from the STP app to the Payroll App? We've put together a guide on the most common reasons that can cause your migration to the Payroll App to be blocked and how to solve them. If you're encountering an issue with your migration that isn't covered in the…
-
Payroll App Update v2.18.9 - Pay Schedules
Reckon Payroll App Update v2.18.9 The Reckon Payroll App has received a new update to version v2.18.9 which is now available to download from your app store. PAY SCHEDULES The ability to create pay schedules has been introduced to the Reckon Payroll App! The pay schedule functionality will allow you to create schedules for…
-
Bypassing white screen for free payroll app without using faceID?
hi Rav, following on from a previous discussion, is there a way to overcome the white screen of I’m not using faceID? Everything else remains the same as the previous discussion ie. new phone, iOS 15 etc. many thanks
-
Delete account
Hi, Are you able to delete my Payroll App account? I migrated from the STP app to the Payroll app in June this year, then I realised I could still do one last payrun with the STP app. But I didn’t know that this last payrun could not be synchronised to the Payroll app. Thus I think I should delete the account on Payroll…
-
Pay Run showing under 'STP' tab but not under 'Pay runs' tab
Hi, I've got a Pay Run that has been successfully submitted to ATO (shows under the ATO portal) and which shows under the 'STP' tab of the Payroll App, but it doesn't show under the 'Pay runs' tab. Of the 5 Pay Runs I've done this financial year, this latest run (submitted 26 Aug) is the only one with this problem. As a…
-
How do I create an account on the Reckon Payroll App? 📽️
CREATING AN ACCOUNT ON THE RECKON PAYROLL APP This video will outline the steps to create a new account in the Reckon Payroll App. ℹ️ IMPORTANT! This how-to video focuses on creating an account for new users to the Payroll App. If you are a former user of the free STP app and looking to migrate your existing information to…
-
Payroll App Update v2.12.16 - Improved employee profile info validation
Reckon Payroll App Update v2.12.16 The Reckon Payroll App has received an update to v2.12.16 which is available to download from your app store. Employee information validation improvements We've made some much needed improvements to the way employee information is validated when you attempt to create a new employee or…
-
Lisa Greig webinar STP 1.0 and STP 2.0
@Rav It is unclear if the Webinar on scheduled on Friday 13th Aug is going to be based on use of Reckon Payroll App or is it generic.
-
Payroll App update v2.12.13 - Leave Loading fix, Company name & legal name edit
Reckon Payroll App Update v2.12.13 The Reckon Payroll App has received an update to v2.12.13 which is available to download from your app store. Leave Loading field fixed The previous v2.12.9 update introduced a bug to the leave loading field in an employee profile where the previous % value would be retained even if the…
-
How do I create a pay run in the Payroll App?
Are you looking for help on how to create a pay run in the Reckon Payroll App? Check out our help guide below -
-
payroll app new adjustment not working
Hi there, I have mistakenly submitted a pay run twice to the ato. I processed incorrectly one in the Payroll App (which is appearing in 2021/22 on the ato Stp) and one in the STP App (which appears correctly in 2020/21 on the ato stp records) i have also noticed that the pay run processed in the Payroll App, appears in the…
-
Payroll App update v2.12.9 - Decimal point expansion, delete employee function, bug fixes
Reckon Payroll App Update v2.12.9 The Reckon Payroll App has received an update to v2.12.9 which is available to download from your app store. Decimal point expansion The fields for earnings and leave items has been expanded from the previous 2 decimal place limit to now accepting values with 4 decimal places. This will…
-
Payroll App Update
Hi Rav I saw on another discussion that a Payroll App Update is due possibly on Monday 28/6/21. How do I go about getting this?I believe it will allow dollar value tax amounts to be input? What other features will be changed ? so I can look out for them. Thanks
-
How do I create a pay run in the Payroll App?
Are you getting started with the Payroll App and looking for guidance on how to create a pay run? Check out our help guide below which will step you through how to create a create a pay run, submitting it to the ATO for your Single Touch Payroll (STP) submission and more.
-
Payroll App: Known Issues - 2020/21 Pay Summary, YTD tab, terminated employees (UPDATED INFO)
Hi everyone, I wanted to provide a breakdown and update on some known issues that we're currently aware of in the Payroll App which our teams are working on to resolve. 2020/21 Pay Summary not appearing in employee profile **RESOLVED** We've received reports that the 2020/21 Pay Summary option is not appearing in employee…