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Reckon Mate - Frequently Asked Questions (FAQ)
Have questions about the new Reckon Mate mobile app? Check out our Frequently Asked Questions (FAQ) page below! You'll find the answers to the most common questions there and we'll be adding to this as we go.
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ℹ Haven't changed over to STP Phase 2 yet? Make the switch now!
Are you using the Reckon Payroll App and haven't switched over to STP Phase 2 yet? Hi everyone Just wanted to give our valued Reckon Payroll App customers a reminder that the app is Single Touch Payroll (STP) Phase 2 ready and for your ongoing compliance we highly recommend that you switch to STP Phase 2 reporting as soon…
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The Reckon Payroll App is now available for Reckon One users upgraded to Reckon Payroll! 📱
We're excited to announce Reckon One users who have upgraded to Reckon Payroll can now access Reckon Payroll from your mobile, with our free companion app! Process pay runs, manage leave and STP reporting from your smartphone. All your data syncs seamlessly across devices, giving you the ultimate flexibility to manage your…
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The Reckon Payroll App is now available for Payroll Premier users upgraded to Reckon Payroll! 📱
We're excited to announce Payroll Premier users who have upgraded to Reckon Payroll can now access Reckon Payroll from your mobile, with our free companion app! Process pay runs, manage leave and STP reporting from your smartphone. All your data syncs seamlessly across devices, giving you the ultimate flexibility to manage…
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I have a Google or Office 365 login, how do I access the Reckon Payroll App? 📱
Changing your Reckon Portal login from SSO to a regular login The Reckon Portal currently supports both Microsoft Office 365 and Google single sign on (SSO) login. This is convenient as you don't have to deal with entering an email address and password combination. However using an SSO login can restrict you from logging…
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💡 Understanding the YTD Summary balances in the Reckon Payroll App 🔍
How are the Year to Date Summary balances for an employee calculated in the Reckon Payroll App? The YTD Summary tab in an employee profile will show you a running balance of an employee's total earnings, tax, super, allowances and deductions over the course of the financial year. This balance will progressively update when…
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Why does the Payroll App say I'm still on STP Phase 1? I've already upgraded to the premium plan 🙋
I've upgraded to the premium plan, why does the Payroll App say I'm still on STP Phase 1 when I try to create a pay run for 2023/24? Hi everyone! Are you trying to create a pay run for the new 2023/24 financial year but are encountering a message stating you're still on STP Phase 1? Now that we're in the 2023/24 financial…
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How to edit an existing pay run and send an adjustment/update event in the Payroll App
Reckon Payroll App - How to edit an existing pay run and send an adjustment Hi everyone, This video will give you an overview on how to edit an existing pay run that you have created in the Payroll App to correct any mistakes. It will also cover how to send through the adjustment (also known as an Update Event) via Single…
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Reckon Payroll App update v6.2.38 - Enhanced initial YTD, Termination lump sum payments 🆕📲
Reckon Payroll App update v6.2.38 🚀 Hi everyone! The Reckon Payroll App has been updated to v6.2.38 which is now available for you to download from your Google Play Store or Apple App Store. This update brings in some new enhancements, check out the details below! Enhancements to employee Initial Year to Date screen 📅 We…
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STP Phase 2 with the Reckon Payroll App - WEBINAR 🎥
STP Phase 2 with the Reckon Payroll App - Webinar 🎥 Hi everyone! Are you using the Reckon Payroll App for your payroll and STP requirements? The deadline for switching over to STP Phase 2 is fast approaching! ⏰ To ensure your transition is as smooth as possible and you're fully compliant with the updated reporting…
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Creating and managing reimbursement items in Reckon Payroll 🧾
Creating & managing Reimbursement items in the Reckon Payroll 🧾 Hi everyone! Do you need to create a reimbursement item to use in a pay run in Reckon Payroll? Its super easy to both create a new reimbursement item or manage any existing ones you've already created. Check out our help guide below for a walkthrough - If…
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Is the Free trial STP 2 compliant?
Hi, prior to signing up for a free trial, is the Reckon Essentials plus Payroll STP phase 2 compliant for the 30 days I'd be using it? Also, would my existing data from the Reckon payroll app (which I already have & have been using) be available when I sign up for Essentials + Payroll? I have tried asking a question on the…
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End of Financial Year finalisation in the Reckon Payroll App 📅
End of Financial Year finalisation in the Reckon Payroll App 📅 Hi everyone, This video will give you an overview of how to prepare, create and send your End of Financial Year finalisation in the Reckon Payroll App.
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WEBINAR: STP Phase 2 with the Reckon Payroll App 💥 Don't miss this! 💥
STP Phase 2 with the Reckon Payroll App - WEBINAR 🎥💻 Hi everyone! The deadline for STP Phase 2 is fast approaching! ⏰ Don't worry though, we've got you covered! The Reckon Payroll App is STP Phase 2 ready and we recommend you get ready for the transition for your first pay run of the 2023/24 financial year. To ensure your…
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The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…