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Reckon Mate - Frequently Asked Questions (FAQ)
Have questions about the new Reckon Mate mobile app? Check out our Frequently Asked Questions (FAQ) page below! You'll find the answers to the most common questions there and we'll be adding to this as we go.
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Getting started with Reckon Mate!
Reckon Mate allows you, as the employee, to view your leave balances, pay slips and personal details registered with your employer and much more! To get started, check out our guide below -
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Multiple premium payroll app accounts?
I've migrated over to the payroll app successfully. Can I have more than one account on the premium plan on my phone?
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How to upgrade to the premium plan on the Reckon Payroll App
How do I upgrade to the premium plan on the Reckon Payroll App? The Reckon Payroll App’s premium plan gives you access to the full functionality available in the app including features such as web access, reports, ability to email employee payslips, creating employee super funds and custom super items, creating employee…
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Reckon Payroll App - Premium plan features! 💥
Reckon Payroll App - Premium plan features Hi everyone! If you are a Reckon Payroll App customer you have access to full features and functionality in the software. Check out details of the some of the features you're able to utilise as a Premium plan subscriber below! Web access 💻 Premium plan customers can fully access…
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📱⤴ Key tips for upgrading to the Premium plan - Reckon Payroll App
Upgrading to the Reckon Payroll App's premium plan Hi everyone When upgrading to the premium plan there are a few key things to check just to ensure everything goes smoothly which we'll outline in this article. Don't worry though, they're all really simple things which you've most likely already done! 😊 Updating your app…
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Reminder! The STP Phase 2 Ready Checklist is available! ✅
Get prepared! The STP Phase 2 Checklist is available in the Reckon Payroll App (Web) ✅ Single Touch Payroll Phase 2 will see your business provide additional information to the Australian Taxation Office (ATO) whenever you process a pay run. STP Phase 2 reporting is mandatory from July 1, 2023 for all Reckon Payroll App…
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Reckon Payroll App update v6.2.7 - Daily & casual worker tax tables 🆕📲
Reckon Payroll App update v6.2.7 🚀 Hi everyone! The Reckon Payroll App has been updated to v6.2.7 which is now available for you to download from your Google Play Store or Apple App Store. This update brings in some new enhancements, check out the details below! Date From & To fields for daily & casual workers - Tax Table…
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The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
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Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…
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Basic app won't let me upgrade to premium.
Basic app won't let me upgrade to premium. I get a message saying in-app purchases not allowed. How do I upgrade and still get the 50% discount?
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Reckon Payroll App update v6.0.115 - Important update (Apple only 🍎)
Reckon Payroll App update v6.0.115 The iOS version of the Reckon Payroll App has received an important update to version 6.0.115. This update introduces an important bug fix occurring on the iOS/Apple version of the Payroll app. Check out details of the new update below! Subscription issue FIXED 👜 A fix has been introduced…
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Reckon Payroll App update v6.0.114 🆕📲 (Important update)
Reckon Payroll App update v6.0.114 The Reckon Payroll App has received an update to version v6.0.114 which is now available for you to download from your Google Play Store or Apple App Store. This update squashes an errant issue that have been causing a bit of trouble. Check out details of the new update below! Fix for…
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Reckon Payroll App update v6.0.113 🆕📲 (Reimbursement items!)
Reckon Payroll App update v6.0.113 The Payroll App has received an update to version v6.0.113 which is now available for you to download from your Google Play Store or Apple App Store. This update introduces reimbursement items for use in pay runs! Check out the details below - Reimbursement Items 💁♂️ The Reckon Payroll…
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Creating a super fund in Reckon Payroll App (Web) 💻
HOW-TO VIDEO: Creating a super fund Hi everyone, Check out the video below for a walkthrough on setting up a superannuation fund and assigning it to an employee in Reckon Payroll App (Web). If you are a Premium plan subscriber you can access all your features & functionality on the web including the ability to create pay…