2 of my company files are missing!

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  • Question
  • Updated 4 months ago
  • Answered
I'm using Accounts Hosted. I have several company files within my account. The company names show up in the list to open. But when I click on either of them I get this message:



I have searched in the Live directory but the QBW files aren't there. Only a XX.QBW.ini file. I haven't had this occur before and am very concerned.

I've looked in the back-up folder but there is nothing there.

Please advise what I should do?

Should I be lodging a ticket via the phone?

Many thanks, Lee
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Lee

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  • very concerned

Posted 4 months ago

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Rav, Community Manager

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Hi Lee,

Can you please give our technical support team a call on 1300 799 150 so we can investigate this.
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Kevin Russell, Accredited Partner

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I hope you have a backup