Single Touch Payroll - ATO Messages - Error message

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  • Updated 5 months ago
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  • (Edited)
Good afternoon Reckon Community,

I have been uploading my Single Touch Payroll (STP) files since the beginning of the financial year to the ATO via the reckon portal. And now I have recently discovered that all except the first have come up with the below error message. Please help.


Thank you,
Darren

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Darren G

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Posted 5 months ago

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Rav, Community Manager

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Hi Darren,
<snip> all except the first have come up with the below error message.
Does the first pay event show 'Success' or does it contain a different error?
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Darren G

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The first pay event shows an ATO status of Success
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Rav, Community Manager

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Hey Darren,
Just had a word with our STP wizard and its definitely one of the stranger error responses we've come across.

When its time for your next lodgement, can you please send one more through as you normally would and if it results in the same error can you please send me your Reckon Portal account user name, ABN and STP entity name in an email to community@reckon.com 
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Darren G

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Good morning Rav,

I have generated and uploaded the latest STP file this morning and unfortunately have the same error message. I have sent an email to the requested email address with our Reckon Portal account user name, ABN and STP entity name. Looking forward to working out how we can fix this issue. Thank you for your help.