Black screen splashes when using Hosted ???

  • 3
  • Problem
  • Updated 2 months ago
I get now and then splash of Black Screen while using Reckon Hosted and it stays like that , I need to exit out and re login .

Any one else gets this issue?

Or is it my Ram problem?
  • 3
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Rav, Community Manager

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Hi Chandra,
Take a look at this Knowledgebase article -
Hosted Checkerboard Screen Issue
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Jan

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Hi try this fix it worked for me
To disable hardware acceleration, please follow the steps below:

1. Click on the three vertical dots on the top right-hand corner of the Google Chrome browser

2. Click Settings

3. Type "hardware" at the top of the screen where it says "Search settings"

4. Click the sliding radio button next to "Use hardware acceleration when available" so that it turns from blue to grey

5. Click "Relaunch" (please note this will close all tabs/windows in your Google Chrome browser and re-open the browser)
6. Log into Reckon Accounts Hosted again and the issue should now be resolved