Email Payslip Issue

  • 1
  • Problem
  • Updated 2 days ago
We can't seem to be able to email payslips - after selecting payslips to email nothing comes up in select forms to send.

I've searched and tried the file/send forms/esc method at least 100 times and still no payslips are coming up to email.

Thoughts???
Photo of Kim Herriman

Kim Herriman

  • 110 Points 100 badge 2x thumb

Posted 1 week ago

  • 1
Photo of LyndaC

LyndaC

  • 320 Points 250 badge 2x thumb
Hi Kim

Have you checked that you have the employee email address in the employee file?  There are two places that these email address have to go.

Email address on General page and also on Personal page and you need to tick that the payslip going by email.

Lynda
(Edited)
Photo of Kim Herriman

Kim Herriman

  • 110 Points 100 badge 2x thumb

Yup - all set up properly. We used to be able to email them through just fine then it suddenly stopped.  
Photo of megan

megan

  • 110 Points 100 badge 2x thumb
Are you using Accounts Hosted,if so....When you go to file/ select forms to email/payslips.   if you change the dates to say 01/01/2019 are all the old payslips there.  Payslips are not like invoices.  They don't disappear after you send them, you can resend any time.

Photo of Kim Herriman

Kim Herriman

  • 110 Points 100 badge 2x thumb

We're on desktop - they are there to select, but then nothing comes up in the next 'select forms to send' screen


Photo of Rav

Rav, Community Manager

  • 71,522 Points 50k badge 2x thumb
Hi Kim,
If your Send Forms list is blank and not showing emails then it means there is a corrupt email somewhere in the list which is preventing other valid emails from showing. 

To resolve this you'll need to go through the process outlined in this KB article -
Send Forms list is blank and there are no payment summaries/payslips to email

Unfortunately it can be a time consuming process depending on how many emails you need to clear from the list but is the only way to clear the corrupt element at this point.
Photo of Kim Herriman

Kim Herriman

  • 110 Points 100 badge 2x thumb

Thanks all - finally cleared this morning....but only after many many hours and thousands of file/send forms/esc!! Surely there has to be a better way   ; )