Emailing payslips from Reckon Accounts Hosted

  • 1
  • Question
  • Updated 2 years ago
  • Answered
I am new to Recko Accounts Hosted.  Have emailed out payslips and seemed to be all fine from my end but employees are not receiving their emailed payslips at their end.  Any suggestions?
Photo of Floss


  • 70 Points

Posted 3 years ago

  • 1
Photo of Liz Brims

Liz Brims, Accredited Partner

  • 124 Points 100 badge 2x thumb
Hi Floss,

How many staff do you need to email?  Because the email goes straight from Reckon Hosted the recipient's email often puts these emails in the Junk folder so have them check there first.  Other than that you can print the pay slip to PDF and attach to an email.  Its time consuming if you have a large number of staff but at least they receive it this way.  Hope this helps.
Photo of Rav

Rav, Community Manager

  • 95,116 Points 50k badge 2x thumb
Just adding to Liz's post above, you want to check out this KB article for info on the Accounts Hosted email process and some tips on ensuring successful delivery -

Customers receiving emails from and not from my email address
Photo of Jeanette


  • 160 Points 100 badge 2x thumb
If you put a cc or bc  (Not sure which  one)  back to your Email as well it will notify you that the payslips have been delivered.   That will indicate that there is a problem with the employees email.
Photo of Kevin Russell

Kevin Russell, Accredited Partner

  • 55,072 Points 50k badge 2x thumb
Jeanette it wont notify you that it has been delivered. This is a serious problem with Reckon and it should have been fixed by now. Outlook has a delivery receipt AND a read receipt. Tbis is what we need
Photo of Jason JT Thurley

Jason JT Thurley

  • 160 Points 100 badge 2x thumb
This is an ongoing problem that Reckon will blame on the customer. I've done everything they said and more and more of my customers are not receiving my invoices causing me to be constantly in the red. You cant ask your customers to create a rule for an email that never hits their server to begin with, which is what is happening. I'm going to XERO as soon as I get organised.