Error Code 16681 78290

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  • Question
  • Updated 3 months ago
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I entered a transaction and when i went to edit it i got the error code 16681 78290 and the program shut down, please assist in resolving this issue.
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Moby Dick

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Posted 2 years ago

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Rav, Community Manager

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Hi Moby,
Welcome to the Community and very sorry to hear you're having some trouble.

It sounds like an element has become corrupted which is causing this error.

Are you able to perform a verify and rebuild on your file -
INFO - https://community.reckon.com/reckon/topics/how-to-verify-data-and-rebuild-data-for-a-company-data-fi...

Please let me know if it proves successful or not

Cheers
Rav
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StaceyL123

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Hello Rav, I have this problem too.  I have verified data and done a rebuild and that didn't fix it. Now that it's 4:40pm Melb/Sydney time i will try and tackle this again tomorrow.  What's the number I should call for over the phone help?   Can this problem be fixed by using 'Team Viewer'?  Stacey
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Rav, Community Manager

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Hi Stacey,
If you're using Hosted, please give us a buzz on 1300 799 150. The team will go through troubleshooting with you and if needed yes, will initiate a remote login to further assist.

Cheers
Rav
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StaceyL123

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Easy to fix -  Delete Memorised Transaction in List and then delete Bill via Chart of accounts  -----Ctrl T (in Memorised Transaction List) then click 'Edit' in top line next to File. Then go to Chart of Accounts and find transaction and highlight and then Ctrl D and it's done.  Thanks for your help over the phone.
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Kerrie Chipman

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Thank YOU