HELP My Accounts hosted is telling me it has a communication problem with the server, please help

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Lynn Campbell
Lynn Campbell Member Posts: 10 ✭
edited January 2018 in Accounts Hosted

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  • Kerrie H
    Kerrie H Member Posts: 97 ✭✭
    edited January 2018
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    I can't seem to connect either!
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,420 Community Manager Community Manager
    edited January 2018
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    Hi Lynn & Kerrie,

    I'm really sorry for the frustration this is causing.

    We're looking into this as we speak. I'll update you here shortly.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kerrie H
    Kerrie H Member Posts: 97 ✭✭
    edited September 2016
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    Thank you Rav
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,420 Community Manager Community Manager
    edited February 2017
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    Hi again everyone,

    Initial investigation show the issue to be isolated to one individual file server. Our IT team is still investigating however so I will update you again with more information as soon as possible.

    Again, I'm really sorry for the inconvenience this is causing at the moment :(

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Kerrie H
    Kerrie H Member Posts: 97 ✭✭
    edited September 2016
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    Thank you it appears to be back up again now.
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,420 Community Manager Community Manager
    edited December 2016
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    Thanks Kerrie,

    The IT team have resolved the file server issue and access is now restored.

    Please let me know if you run into any further trouble.

    Cheers
    Rav

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

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