I have 14 errors on my single touch payroll have tried resubmitting but get the same error message

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Lyn Horton
Lyn Horton Member Posts: 7 ✭
edited June 2019 in Accounts Hosted
The message says "error message" ?

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  • Rav
    Rav Administrator, Reckon Staff Posts: 15,423 Community Manager Community Manager
    edited March 2019
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    Hi Lyn,
    Is that all there is to the message?
    If you open one of the pay events, by clicking the 'Detail' link, is there an ATO error message being shown at the top of the page with any more info?
    If so, what is it?

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  • Lyn Horton
    Lyn Horton Member Posts: 7 ✭
    edited June 2019
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    first page says click here for details
    second page says error message
    an unexpected error has occurred. Please contact ATO
    I contacted them 2 months ago and they did not know what i was speaking about  

  • Lyn Horton
    Lyn Horton Member Posts: 7 ✭
    edited June 2019
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    The next one says
    You have not nominated this software provider to secure transmissions mad through online(cloud based) software. To resolve, please log onto Acess Manager .....
    I have completed this ages ago 
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,423 Community Manager Community Manager
    edited March 2019
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    This is the most common slip up that we come across, and while you've mentioned you've done this already can I get you to confirm that the Software ID that is listed in the 'Company & Advisers' section in your Reckon Portal account is registered in your ATO Portal manager.

    Where is my Software ID for GovConnect Single Touch Payroll (STP)?

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lyn Horton
    Lyn Horton Member Posts: 7 ✭
    edited March 2019
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    i have an ABN in the my hosted SBR software services? 
  • Lyn Horton
    Lyn Horton Member Posts: 7 ✭
    edited March 2019
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    I have just found it and have put in the ID will this resolve the issue?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,423 Community Manager Community Manager
    edited March 2019
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    Did you follow the process listed here? If so, then yes this will resolve the Software ID error. The next pay event that you submit should go through ok provided there are no other issues that require attention.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lyn Horton
    Lyn Horton Member Posts: 7 ✭
    edited March 2019
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    It is not my current ones that have the error it is the first ones will this fix the problem?
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,423 Community Manager Community Manager
    edited March 2019
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    No it won't change anything for old pay events because the Software ID wasn't registered at that stage. Bear in mind STP is reported on YTD basis so your new/current pay events will have updated your balances.

    ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.

  • Lyn Horton
    Lyn Horton Member Posts: 7 ✭
    edited March 2019
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    thank you 

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