I have 14 errors on my single touch payroll have tried resubmitting but get the same error message
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Lyn Horton
Member Posts: 7 ✭
The message says "error message" ?
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Hi Lyn,
Is that all there is to the message?
If you open one of the pay events, by clicking the 'Detail' link, is there an ATO error message being shown at the top of the page with any more info?
If so, what is it?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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first page says click here for details
second page says error message
an unexpected error has occurred. Please contact ATO
I contacted them 2 months ago and they did not know what i was speaking about
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The next one says
You have not nominated this software provider to secure transmissions mad through online(cloud based) software. To resolve, please log onto Acess Manager .....
I have completed this ages ago0 -
This is the most common slip up that we come across, and while you've mentioned you've done this already can I get you to confirm that the Software ID that is listed in the 'Company & Advisers' section in your Reckon Portal account is registered in your ATO Portal manager.
Where is my Software ID for GovConnect Single Touch Payroll (STP)?
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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i have an ABN in the my hosted SBR software services?0
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I have just found it and have put in the ID will this resolve the issue?0
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Did you follow the process listed here? If so, then yes this will resolve the Software ID error. The next pay event that you submit should go through ok provided there are no other issues that require attention.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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It is not my current ones that have the error it is the first ones will this fix the problem?0
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No it won't change anything for old pay events because the Software ID wasn't registered at that stage. Bear in mind STP is reported on YTD basis so your new/current pay events will have updated your balances.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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thank you
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