MFA instructions for computer

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  • Question
  • Updated 4 months ago
I have the MFA authenticator on my work computer - it does not work on my laptop at home.
Am I better to revoke it from computer and put on my phone.
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Diane

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Posted 4 months ago

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Rav, Community Manager

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Diane,

If you've registered your MFA to a browser based extension on your work PC then any MFA codes generated will be sent to the authenticator on the work PC where you set it up.

In your specific case where you work across locations, it would be better to have MFA codes sent to your phone via the Google Authenticator app. You'll need to revoke MFA in your Reckon Portal profile settings and require the relevant code from the current authenticator to do so.
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Diane

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Hi Rav - so when I next go into the office I revoke from that computer and set up on my phone.
Do I need to call Reckon or anything 
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Rav, Community Manager

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Correct, that's what you'll need to do. As long as you've still got the original authenticator on the work PC you'll be able to revoke it yourself and won't need to call the support team.