My book has disappeared after an overseas trip!
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Christina Echols
Member Posts: 4 ✭
I have been away overseas for about 5 weeks. I logged into Reckon One today for the first time since early January and my book has completely disappeared. Any ideas on where I might find it?
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OK - the book is still there, but it has been deactivated. Any ideas on how to make it active again??0
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I thought I re-activated the book, but I'm not able to add any items, invoices, etc. or make any edits. It is like it is a read only book. I can't download my bankfeed either.0
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Hi Christina,
Really sorry to hear you're having trouble, we've just checked out your subscription on our end and everything looks pretty good.
Have you logged in as another user? ie. a user with lower permission level than the owner/master user?
Let me know
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I am having the same problem. The book disappeared and then I found it deactivated... I worked out how to reactive it but it is still read only, I can't do anything!0
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Wait 24 hours - it took about a day to actually reactivate after I had hit the button.0
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Hi Luke,
If you're still not up and running yet, please give us a buzz at 1300 RKN ONE and we'll take a closer look at this for you
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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I am having the same trouble but I can't find where to reactivate the book - would you mind telling me how to reactivate. Cheers Rachelle0
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Hi Rachelle,
On the book selection screen, use the filter to change to the 'Expired/Deactivated' option. You'll be able to reactivate from there.
Before that though, can you please give our Reckon One team a call on the number above so we can collate your example/case.
Cheers
Ravℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Thankyou I found this now - I wasn't easy to click on this option - will see how long it actually takes to reactivate as the file is still in read only now0
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