Payroll stuck

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  • Question
  • Updated 2 years ago
  • Answered
Running payroll and one of my employees was not correct - they were missing the total on one line item.
So I deleted the line item and it got stuck saying it was saving.
So I deleted the employee from the payrun and got the same message.
So I deleted the payrun and now have "Processing..." on the Pay Runs page and I can't do anything else. It has been there for an hour.
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Bob Hale

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Posted 2 years ago

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Rav, Community Manager

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Hi Bob,
Can you please get in touch with our Reckon One support team so we can investigate this and escalate to our devs if required.