Reckon GovConnect - Reckon One - Cannot see Lodged STP Data
As you can see, all payroll data is shown "SENT".
However, when I launch the Reckon GovConnect, it shows "No Data Received".
Can you please assist on this matter???
Comments
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I have the same problem. I called up the hotline which told 2 hours to get through and 1 hour for them to realise the problem! I was told that a call will be returned to me the following day to have a solution for me. I receive no call AT ALL even after 3 days. This help line is hopeless!!!
Albert
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Eric,
Is the Reckon One book and GovConnect STP from your screenshots in the same Reckon Portal account?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Yes, it is the same Reckon Portal Account. Can you please check?0
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info@kongsaccounting.com0
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Any update?0
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Hey Eric,
Can you please head into your Book settings and check if you have a branch number set in your Reckon One book settings.
If not, can you please enter 001 and save it.
Once that's completed, try again please.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hey there,
After adding 001 as brunch number as requested by you, it come out with this error message:
X
- Invalid Company Information provided. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Single Touch Payroll for your company.
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Thanks for getting back to me Eric,
This sounds like a very unique and very strange issue that you're experiencing.
Can I obtain your permission for our devs to take a look at your book under info@kongsaccounting.com for further investigation?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Yes please, please go ahead with the investigation.
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Rav,
Do you need us to resubmit again? And change Brunch number to nothing instead of 001?
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Yes please, resubmit. The branch number should be ok, but if you run into an error, please remove the branch number as you had before.
ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Yes, I can submit now. But ATO status said Pending. I will check the status again tomorrow.
Thank you very much!
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Hi Rav
I have the same problem. The change the branch number to 001. It does not work and with the same error message:
"Invalid Company Information provided. Please check your ABN/WPN, Company Name and Branch number match those set in Reckon GovConnect Single Touch Payroll for your company."
I then changed it back to blank and the message gone. However, when I launch the Reckon GovConnect, it shows "No Data Received".
Can I know what is causing the problem?
Albert
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I still cannot resolve the problem in lauching the Reckon GovConnect that shows "No Data Received":
Can someone suggest where I should look to correct?
Albert0 -
Hi Eric
How did you fix the "No Data Received" problem when submitting through Reckon GovConnect ? Appreciate your response.
Albert?0 -
Albert,
Yes, this is fixed by Rav.
Eric
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Hi Rav
Can you point me to the right direction as to what to look for. I have checked Company Name and Address, the ABN (the spacing same as in "Company & Advisor Info" screen. The only other suspicious fields are the address is absent and only part of the contact name is shown in "Company & Advisor Info" screen which I do not know where is fix them. Appreciate your help in advance.
KInd Regards
Albert
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Hi Albert,
What is the relationship between your book and Eric's?
I note that you both have the same book name in your screenshots.
Are you a shared user in GovConnect for Single Touch Payroll on this book?ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Rav,
We are totally not related.
Eric0 -
Hi Rav
There is no relationship at all. My book name is AP Prime Solution Pty Limited which is my company name. Is Eric has the same name? Is that what is causing the problem your think?
Kind Regards
Albert0 -
That's not what I'm saying.
I'm trying to determine what is going on here and if there is any connection because you've added screenshots earlier in this conversation here and here showing the same book name as what Eric has.ℹ️ Stay up to date with important news & announcements for your Reckon software! Click HERE for more info.
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Hi Rav
My mistake in my cut and paste. My error I have is actually the same as what Eric got!
Kind Regards
Albert0 -
Albert,
Can you please contact Rav directly instead of make comment on my post? As we keep getting the email from Reckon Community.
Thank you.
Eric0
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