Reckon Hosted, Automatic timeout, able to switch off?

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  • Updated 3 months ago
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Can I turn off the automatic timeout of Reckon Hosted? It unluckily always seems to be timed out and logged out when I return to the program after 10 minutes or so. It is an issue, when for example, dealing with a customer stock enquiry and adds an awkward and unprofessional pause to the conversation while we log back in...
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Joel

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Posted 3 months ago

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Rav, Community Manager

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Hi Joel,
Are you referring to being timed out while working in the file itself?

Does your PC go to sleep/hibernate mode in the time that you're away from the program?
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Joel

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Hi Rav, cheers mate.

I don't think it is related to PC hibernate or screen switch off. I think it is an automatic feature of RH.

It logs out of the dashboard an displays: Sorry! We had to log you out due to inactivity. 
login again for security reasons.

Then after a while it shuts down the browser tab running RH.

Can I switch this feature off?
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Joel

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Rav, Community Manager

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Hmmm ok, I think that particular screen has a limit of approx 20 minutes or so before it times out BUT your file itself should not logout or kick you off unless there is an interruption in your internet connection or if the the PC goes sleep etc.

Are you finding that when you come back to the actual service ie. your file, that it has kicked you out too?
(Edited)
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Joel

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Hmm yeah maybe as you say, the computer may disconnect or something from time to time. Dropping out the file seems to be always preceded by the above screen. No problem. Would just be nice to be able to log on once in the morning and have it there all day without logging us out, pending any drop outs. The 20min security feature is not required, our offices are secure. All good.
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Kerrie H

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I agree, we need to be able to change the time out to suit individual circumstances.  At the moment I keep a couple of reports open and toggle between the two in the middle of dealing with customers and other roles just to keep the file open and ready for when it is needed.  My office is very secure so I feel that I should have the option to decide when the "time out due to inactivity" is acted upon.