Reckon need to open their ears and listen about unworkable bank import

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ian_7658767
ian_7658767 Member Posts: 11 ✭
edited February 2017 in Reckon Accounts (Desktop)
WITHDRAWAL ONLINE 1995165 TFR Westpac Cho chq to choices This is a typical description from Westpac. Reckon dont look beyond the first 50 characters or so for rules. They refuse to acknowledge this is a problem. Bottom line every time you try to add a transaction from Westpac it has a unique number in description so you are forced to add this as a customer each time.

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  • Terry_7808653
    Terry_7808653 Member Posts: 1 ✭
    edited April 2016
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    Ian I am having a similar issue with ANZ transfers only, Description has the same start sequence ANZ INTERNET BANKING FUNDS TFER followed by the identifier which does not get picked up by the import, so has to be done manually. No problems with eftpos ,bpay or direct debit as descriptions are short and unique to supplier. I think the bank needs to change its format but how does one communicate with a bank? and its not my gig but would save me time.
  • ian_7658767
    ian_7658767 Member Posts: 11 ✭
    edited October 2015
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    I raised the issue with Westpac twice. By phone and through their support system. No Response. Hopefully Reckon will hear and take note and extend their match further into the string - that would solve it as the banks appear to be imoveable., and they don't work together well with Reckon
  • Rav
    Rav Administrator, Reckon Staff Posts: 15,482 Community Manager Community Manager
    edited February 2017
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    Hi Ian,

    Thank you for your post,

    We've taken on board the previous comments about bank imports and it will be looked at for the next release of Reckon Accounts.

    Thanks,

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