single touch payroll

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  • Question
  • Updated 3 months ago
When trying to upload my single touch payroll file in Reckon gov connect (under accounts hosted) I have the message employee 66 detail - email is not any of....  Are you able to help to prevent this error message.  (I have registered my software with the ATO)
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Kylie

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Posted 3 months ago

  • 1
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Rav, Community Manager

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Hi Kylie,
Is that the full error message?

If not, can you post a screenshot showing the full message please (use the camera icon in the forum reply box)
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Kylie

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Hi The error message is
instance.employee data (66).detail. - Email is not any of [subschema0] [subschema1]
The message deletes after a couple of seconds.  I have tried to print screen but will not let me.
Thanks
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Robyn Kelly, Accredited Partner

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Did you fix this Kylie?
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Kylie

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Yes all solved thanks.  One employee had an incorrect email address.  
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John G, Information Support Analyst

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Hello Kylie,

Such errors point to the full details required for the submission have not been provided.  Go back to the source of the information in your programme and complete the required fields.  

Sometimes the correct format is important.  Check out this article for some items where exact matching and formats are important.  

Hope this helps.


regards,
John
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Plaxy Piercey

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I am having the same issue except mine comes up with 18 as the error number. I have gone through and checked all the details and they match. What else can I try?
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Rav, Community Manager

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There is an employee in your list that does not have an email address or the email address field requires attention.

Check the 19th employee in the list.
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Plaxy Piercey

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I have checked all employees emails and they are present and correct
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Plaxy Piercey

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It seems that one employee had two email adresses which caused the proiblem
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John G, Information Support Analyst

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Thanks Plaxy Piercey,
That is the response we are getting from other users - STP can only tolerate one address in the email field.

regards,
John.