Trying to restore a back up

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  • Updated 6 months ago
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I'm trying to restore a back up to hosted from my computer desktop.  Hosted can't 'see' my computer.  At all.  What can I do?
Its offering me a desktop and saving to a desktop....but its certainly not mine!
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Amy O'Neill

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Posted 7 months ago

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Kevin Russell, Accredited Partner

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You need to "upload" the backup. You cannot restore direct from the desktop. Call me if this is unclear Kevin 0407744914
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Rav, Community Manager

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Hi Amy,
Are you using the method to upload as outlined in this video?

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Amy O'Neill

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I have been.  It gets to about 26% and the upload stops.  I used the desktop version of Reckon for years and never had any issues. This is a pain in the backside.  It should be simple!
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Kevin Russell, Accredited Partner

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Sounds like your isp. Its not a problem Ive ever encountered while using Hosted for nigh on to five years
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Amy O'Neill

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I thought that too, so I brought it home and tried.  Still no luck
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Kevin Russell, Accredited Partner

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Call me Amy 0407744914 Kevin