Unable to install Reckon Account Enterprise

  • 1
  • Question
  • Updated 3 months ago
  • Answered
Hi Support

I'm unable to install Reckon Account Enterprise 2018 R1, After successfully entering the Key and selecting the install instance the install closes and no further install windows appear.

Any assistance would be appreciated.

Many Thanks, Michael
Photo of Michael Lee

Michael Lee

  • 70 Points

Posted 3 months ago

  • 1
Photo of Rav

Rav, Community Manager

  • 63,388 Points 50k badge 2x thumb
Hi Michael,
Does this occur if you try performing the install again?

Is there any indication the install is being blocked perhaps by an anti-virus solution or other program?
Photo of John Peppas

John Peppas, Accredited Partner

  • 1,532 Points 1k badge 2x thumb
Hi

Had this issue myself

Was told by Reckon Support to stop the Print Spooler Service then restart

That seemed to resolve my issue so give it a try


Photo of Rav

Rav, Community Manager

  • 63,214 Points 50k badge 2x thumb
Good call John,

More info on that and additional steps in the below article -

Installation Interrupted when installing Accounts Business