Unable to return( enter to next line) with description in estimates and invoices

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  • Question
  • Updated 6 months ago
  • Answered
Hi,  I have been trying to input estimates and invoices but I have been unable to enter (as in return button) and enter a new sentenace or detail under the initial line.
Any ideas on what might be happening or how I can fix this?

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Rebecca

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Posted 6 months ago

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Rav, Community Manager

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Exit your file by going into File > Exit and then go into the Hosted control panel and log off the active session. Logout and close your browser and then retry in a couple of minutes.

Is there any change in this behaviour?
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Rebecca

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Hi Rav, no, that has not helped.  Any other ideas? 
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Rav, Community Manager

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Hmmm I just logged in to test using my account and it worked normally.
Is it affecting all invoices/estimates you try to create or a select one/few?
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Rebecca

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It is all the ones I have tried.
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Linda Putland, Accredited Partner

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Rebecca - Try pressing the Shift key and then pressing Enter - this should take you to a new line?

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Rebecca

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Thanks heaps Linda - This works!