Unable to send emails from reckon accounts plus 2016
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John Simons
Member Posts: 1 ✭
Hi,
I currently use Reckon accounts plus 2016 and windows 10, I have recently moved, since moving, every-time i try to send an invoice i get the message email address or password invalid.
I have checked both and they are correct in the system. (edit/preferences/send forms,I can log in to email through google or Microsoft mail no problems).
However when i spoke to my accountant about this and we tried sending invoices through their service provider,I was able to send them. Came home tried again, didn't work, and same message.
I have temporarily removed my internet security in case it was a firewall issue, same result unable to send.
Would greatly appreciate if anyone has any other suggestions as how to try and resolve this issue.
Regards,
John
I currently use Reckon accounts plus 2016 and windows 10, I have recently moved, since moving, every-time i try to send an invoice i get the message email address or password invalid.
I have checked both and they are correct in the system. (edit/preferences/send forms,I can log in to email through google or Microsoft mail no problems).
However when i spoke to my accountant about this and we tried sending invoices through their service provider,I was able to send them. Came home tried again, didn't work, and same message.
I have temporarily removed my internet security in case it was a firewall issue, same result unable to send.
Would greatly appreciate if anyone has any other suggestions as how to try and resolve this issue.
Regards,
John
0
Comments
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Hi John,
I've found a KB which sounds similar to what you've outlined. Check it out below -
Webmail failing to send email from Reckon Accounts Business.
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