We are currently using Reckon Accounts Premier: Manufacturing and Wholesale Edition 2014 and are having issues with, should i have upgraded?

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  • Updated 6 months ago
We are currently using Reckon Accounts Premier: Manufacturing and Wholesale Edition 2014 and are having issues with emailing statements and invoices on some computers, should i have upgraded?
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Mike Baird

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Posted 6 months ago

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Rav, Community Manager

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Hi Mike,
Which operating system are you using your 2014 version on?

Are you encountering any specific error messages when trying to email? Also, what email client are you using?
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Mike Baird

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on windows 7 and 10
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Mike Baird

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Sorry we are using outlook for emails and 
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Rav, Community Manager

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Thanks for that Mike,

Ok, I've found a KB article relating to that error message, although its pretty basic, but check it out nonetheless -

An internal error occurred when preparing your message when batch emailing from Accounts Business
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Mike Baird

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thanks
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Mike Baird

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yes but we get the error even when outlook is open